Got the game. Was pleasantly surprised when I opened the box and it meowed at me.
Also loved the little comic/note that was added to the box. personalized. Pretty good. Nice work guys!
Gmotw 2015-08-04T12:11:16-04:00
Also got the game. Looks pretty neat.
The sound actually scared me, you mean people! >_<
So I'm leaving the box around for my SO to open it and laugh at him. (will try with the cat too)
James 2015-08-04T12:12:49-04:00
You guys did a phenomenal job! From start to finish, this was a fantastically-run campaign. And knowing that things went way above and beyond your initial goals, you managed this beautifully. Well done! Cant wait to see your next project!!
@Josh Talley: Hopefully they can get you a replacement for what was stolen. I think you're the first one, at least in the comments, that has reported a theft from their shipment. Sad that it happened.
greyskye 2015-08-04T12:40:11-04:00
Has anyone had a reply from Blackbox about fulfillment issues? I haven't heard back from them since Saturday, not sure how swamped they are and don't want to keep sending emails in case I cause confusion.
Jon Sternoff 2015-08-04T12:41:34-04:00
Received mine yesterday. Looks great except for one issue. The Print Out I received has someone else's name and address. I plan on mailing Cheryl Brennan's print out to her and I'm hoping someone can mail mine to me. A little concerning that some random person received my name and address though. The delivery box definitely had my name on it.
greyskye 2015-08-04T12:43:32-04:00
@Josh Talley, I got an empty box too :( Mine was sitting half open and empty on my step, and considering I opened the door about within 2 minutes of it arriving, no one could have stolen from it on my step. Either someone at the post office ganked my explody kitties or it left Blackbox empty. Since the boxes weren't sealed it's pretty hard to tell.
Rod "BaKhan" Mitchell 2015-08-04T12:49:31-04:00
Its a bit disconcerting to hear how many of the shipping boxes were untaped. Were they taped at one point and it fell off maybe? I hope those that didn't get any contents in the boxes are able to be fixed up, I know I'd be pretty unhappy about it.
Zygy Koz 2015-08-04T12:56:16-04:00
Everything I am reading in the comments and my personal experience it does not seem like Blackbox is off to a good start:
- Slow shipping times
- Boxes aren't sealed (mine wasn't sealed either) - there is a reason USPS asks you seal your packages. They get thrown around and how knows what happens during shipment....
- Slow or no costumer service
- Wrong contents within package
Now I know most people don't want to talk badly because like me we love the creators, personally I've been an Oatmeal fan for many years and have the complete CAH decks, and this game looks great. We're all excited for it, but the truth of the matter is Blackbox did not meet expectations. They are announcing themselves as some great futuristic shipping company and not only does it seem like they cant even match today's shipping standards, they're performance has been lower.
David Guidry "Doc" 2015-08-04T12:56:20-04:00
Mine will be sitting at the post office untill tomorrow it looks like.....many I should just stop by on the way home and see if I can grab them lol.....
I'm definitely taking pictures of how it shows up. It is REALLY disconcerting hearing how most aren't even taped shut.
David Guidry "Doc" 2015-08-04T12:58:06-04:00
@GM I agree
Thom Wilson 2015-08-04T13:02:11-04:00
Well, my box was untaped but complete without issue. Guess I dodged a bullet there. Otherwise, the cards are beautiful, the NSFW deck is hilarious! A+ on game build! Well done.
@Zygy: I don't think it's Blackbox who is to blame for the slow shipping times. More like the locals who are actually transporting it on behalf of Blackbox(Canada Post, USPS, what-have-you-nots). The only thing I've read about wrong contents, is the personalized packing slip, which yes, should have been the proper person on it, but at the same time, you might make a new friend/pen pal in the process(though for safety reasons, this shouldn't have happened in the first place).
Kevin Philibert 2015-08-04T13:19:20-04:00
Kittens have landed in France ! Received today, amazing job :)
Tina Klassen 2015-08-04T13:21:17-04:00
Yay. Mine was delivered bright and early today in BC Canada. This might be the first time I ever laughed at a packing slip. The game looks beautiful and the surprise is a nice touch, I can't wait to play it.
Thank you :)
Rune M 2015-08-04T13:21:20-04:00
Kittens are exploding in Denmark as of this afternoon. Thanks!
Shawn TJ Miller 2015-08-04T13:21:55-04:00
I'm only guessing here, (and I know it was mentioned before) but I think the boxes weren't taped for security purposes. Wrongly placed documents is a little concerning as is the package surprise, surprisingly not working or only working for a short time.
I would've loved to be a fly on the wall of some of the postal carrier hubs when the 200,000+ packages marked with exploding kittens started to pass through. Makes me wonder if the workers at the shipping hubs or the local bomb squads are the cause of the premature wearing out of the surprise.
Ryun Forsman 2015-08-04T13:26:33-04:00
My family and I played about 5 rounds last night, it was a BLAST (pun intended). We found the kids at the table playing it this morning when we woke up, so much fun. Easily the most rewarding Kickstarter I've backed!
John "Collar Stay" Kelly 2015-08-04T13:27:05-04:00
My box wasn't taped either, but the contents were fine.
Brandon Kite 2015-08-04T13:29:13-04:00
All my friends are getting their boxes but I haven't received any email or tracking confirmation from Blackbox yet. What's going on?
Erik Barry 2015-08-04T13:30:58-04:00
Got mine today! Can't wait to try it out!
Lord Zombitten 2015-08-04T13:36:47-04:00
2 hours! I'm so anxious!
Tony Wright 2015-08-04T13:39:46-04:00
USPS returned it to the shipper due to an undeliverable address. The address is correct so I don't know what is going on. FedEx is no help. USPS is no help. Blackbox is a black hole so far. Support emails go in, nothing comes out.
Danny Dom 2015-08-04T13:40:22-04:00
Got it , thank you very much, and the suprise was very nice
Zygy Koz 2015-08-04T13:40:22-04:00
Had to open the cards, couldn't wait to play tonight before seeing some of them. I REALLY like the material of the cards, nice and rugged!
John "Collar Stay" Kelly 2015-08-04T13:42:16-04:00
@Tony - same thing happened to me. I had to go to the post office and tell them to hold the package. Still haven't heard back from blackbox on the matter.
Mark Fox 2015-08-04T13:43:41-04:00
'Shawn' does have a point. They had to be inspected because of the logo on the box. And if it were X-ray'd, then the super secret device would have been seen and probably feared upon opening. Followed by a great 'sigh!' Of relief (and an unbinding of underpants) LOL! But everything looks to be in great working order. :-D thanx y'all! I look forward to y'allz next Kickstarter.
Zygy Koz 2015-08-04T13:45:38-04:00
@Owen I think Blackbox is the main cause of issues here. They are the shipping company, similar to a travel agent, they're responsible for getting content A, B, and C to the client correctly and in a industry standard (or better) time frame and method. Reading from the more and more comments it's easy to see they did not meet that criteria across the board.
Del Merritt 2015-08-04T13:49:00-04:00
O beatos nos! Crape diem!
OK, it's technically August, but close enough for hand grenades, nuclear warheads, and exploding kittens. And the special sooper-sekrit-soorprize is spectacular!
Robert Antonac 2015-08-04T14:02:20-04:00
Got mine today in Edmonton, AB Canada. I won't ruin any surprises... I'll just say: I Love It!! <3 Thanks! :D
Hendrik Wehr 2015-08-04T14:11:11-04:00
Got my copy in Germany and just only can say.... Miau what a cool thing! I love it!
Jan Roszkos 2015-08-04T14:12:07-04:00
Got mine just now (Ireland), it's great!
Thank you :)
David Guidry "Doc" 2015-08-04T14:18:37-04:00
Ok according to FedEx it's officially at the post office.....be delivered tomorrow....or try to get it today......
Michael Michaelsen 2015-08-04T14:21:46-04:00
Got mine today (Germany) ... it blew up
nahidl 2015-08-04T14:27:30-04:00
@Robert @Tina did you have any extra charged along with the delivery? Did you have to pay Canada Post a COD?
LucanThreus 2015-08-04T14:30:14-04:00
Just got mine (Canada) No extra charges but inside the box I had an awesome little surprise xD
@nihidl: It might be depending on where you are located, and the number of decks you purchased. I'm kind of expecting a COD for mine(total of 8 NSFW sets). But I couldn't say for certain what it would be like for you.
Heather Logan 2015-08-04T14:46:42-04:00
Should I be concerned that I still haven't received a shipment notification email?
Jeremy Marx 2015-08-04T14:53:04-04:00
So, what are we suppose to do if we have not heard from Blackbox yet?
@Jeremy and Heather: This is what you should try to remedy your situation. As I'm not part of the EK team, I can't say when it will be resolved. But try to be as detailed as possible in your subject line to speed things along.
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly. If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
Gabriel Herrin 2015-08-04T14:58:51-04:00
Gah! On the truck for delivery! So excite.
shulk (millifish) 2015-08-04T15:04:21-04:00
Getting to play my deck today :D
nahidl 2015-08-04T15:08:58-04:00
@Owen Just seems odd. Ordered 2 NSFW decks but the shipment originated in Toronto (Electronic details were given) and it was shipped to Toronto so the COD just seems very odd. Just trying to see if anyone else got charged so I can try and figure out what is going on. Things just don't seem to be adding up in my head
Lord Zombitten 2015-08-04T15:12:27-04:00
15 minutes....
Rod "BaKhan" Mitchell 2015-08-04T15:13:41-04:00
@nahidl, mine was attempted delivery, but now its held at the post office, normally they just leave the parcels on my front step. I'm assuming there is some extra fee I will have to pay. grumble grumble.
Rod "BaKhan" Mitchell 2015-08-04T15:14:23-04:00
@LZ, good luck! You're going to kill it, and then of course, bring it back from the dead... its what you do!
Jason Powell 2015-08-04T15:14:28-04:00
I got my copy and can't wait to play it, thanks guys
Nancy Acosta 2015-08-04T15:18:40-04:00
What do we do in the case where our package says it was delivered, but we didn't receive anything?
Richard Krueger 2015-08-04T15:25:05-04:00
Got mine in Texas today and gotta say seems complete even for not being taped. This is probably one of only 5 of the 30+ kickstarters I've backed that has arrived pretty much on time. It's also one of the largest as far as how many units were sold. Thank you for giving me something awesome to do this weekend. For those worried or complaining its August this was due in July. Besides 2 kickstarters that were fraud and I won't get my money back some have gone 6 months to 2 years beyond the expected date without any information from the project creators. Kinda like hey these shoes I forgot I backed 2 years ago showed up on the doorstep today. LOL!!!!
Matthew Wolfe 2015-08-04T15:30:29-04:00
I'm only commenting here because of alot of negative ones. My package arrived in good condition taped with packaging peanuts in it to Canada. As for shipping times i got it today which is very fast shipping considering it was a long weekend. Shipped at the same speed or maybe faster then amazon would ship to me.
Gwenn 2015-08-04T15:30:33-04:00
Got it! I was squeaking like a little girl when I opened it! You totally owned it! From the personnalised delivery letter to the "surprise" in the box, it is absolutely awesome! I can't wait to play a game! :)
Megan 2015-08-04T15:42:01-04:00
Got my package three days ago, played the game that night, muscles are still sore from all the laughter. This game is glorious and i swear some of those cards were made just with me in mind.
Track Zero 2015-08-04T16:00:19-04:00
Just got mine in TX. Probably the best personalized shipping letter I've ever seen.
Box wasn't taped, but it all held together.
Samantha Hurst 2015-08-04T16:01:17-04:00
Well I received my deck! Unfortunately I was greeted with a huge gash on the box and the "Meowing" only lasted 5 box opening. Is this considered a defect?
@Matthew Wolfe: I'm assuming Alberta, based on the long weekend comment. But even if I'm wrong, did you have to pay any extra charges?
Snuffles00 2015-08-04T16:14:00-04:00
I live in Canada and my boyfriend and I both got ours today. Box was fine and undamaged. I was impressed that it shipped over the long weekend. I cannot wait to play it. We have a 9 person group going to PAX so I am sure this will be a staple game in our collection. I was also really impressed that you have taken the time to personalize our boxes. With so many of us I thought we might get a quick thanks or something but that was really nice. You have spoiled all other Kickstarter projects for me. The superb communication and meeting of deadlines was nice to see. I can tell that you had most of this organized before launching the Kickstarter which is nice for a change.
Jennifer Figler 2015-08-04T16:21:13-04:00
A bit disappointed that my pack got sent back to the shipper last week (someone messed up my address, though it was correct here). I shot an email back to Black Box. Here's to hoping this gets fixed and I get my pack soon! �
Austin Nigh 2015-08-04T16:22:11-04:00
Just got mine and to say im excited is an understatement. Just wanted to say everything shipped in perfect condition. However it seems a single card in my NSFW deck has a tear i can see. Looks like it happened during the packaging process and i was just wondering if theres any way to replace it. Im not sure what card it is specifically cause i havent opened it yet but i was just curious. Even so i still have nothing but the utmost of respect for you guys and am sincerely thankful i could help make your vision come alive. Thank you
Matthew Wolfe 2015-08-04T16:34:04-04:00
@Owen "Great Mountain" Middleton. Manitoba, was the long weekend only for a few provinces? Also no I didn't pay any extra charges.
Just finished first round :) got mine decks today in Latvia. Packing is extremely cool, fast shipping , everything is just perfect. Congrats to creators on making best project ever :) I can't even imagine amount of work they done to make everything go on time.
@Matthew: Not sure, I really should(having gone through the Canadian Payroll Association classes), but I've been handling the US side of our payroll for the past 4-5months, and my mind is stuck on their holidays and what not.
Michael Caldwell 2015-08-04T17:04:29-04:00
Got the cards today. Played two rounds; simple, quick and entertaining. Problem is, the cards are cheap. Just two rounds and several of the cards already have wear marks. For 8+ million and a $25 cost for a deck of cards, one would hope the cards would be much higher quality.
Owen Hetherington 2015-08-04T17:07:23-04:00
All I thought about at work today was the delivery notification from Canada post that my exploding kittens would be waiting for me when I got home... But disaster has struck and there was no delivery or pickup slip left. All I found was disappointment. It's the same story with my neighbour upstairs, tracking says delivered but nothing in our mailboxes. :(
Strogar 2015-08-04T17:09:19-04:00
finally got the delivery after FedEx transferred to the USPS and it took them two additional days to deliver it.
everything looks OK, was a bit concerned when the box was not sealed or taped and could have been easily opened by anyone.
.
was able to fit all cards in the first edition special box with sleeves !
cards looks good and are thick enough to last several shuffles (some other games have used much thinner card stock)
.
only issue would be the font size and the white text can be difficult to read on some cards.
also wondering if any play testing was done with any color blind people, many of the red and green cards might be difficult to read.
.
can't wait to play this weekend !
Emanuele Crivello 2015-08-04T17:15:33-04:00
Received mine today in Italy ! Great game and packaging :D
Tony A. Thompson 2015-08-04T17:20:14-04:00
Received mine today..
lol@ Emanuele below...get yours in Italy the same day the wonderful Pony Express (USPS) arrives here in the states.
@ Strogar: I agree on the shipping box. one corner of mine was partially opened and bent. So feedback for the shipping company would be to seal these type of shipping boxes next time.
Michael Massot 2015-08-04T17:25:21-04:00
I received mine in Belgium.
Glen Cote 2015-08-04T17:26:39-04:00
Kittens are here. They look great! My daughter's cats were just fascinated with the surprise.
Khell 2015-08-04T17:42:33-04:00
What a perfect time for my kittens to arrive. I have a major games party night coming up, and after scarring certain friends with Kittens in a Blender, this should make for some nice new trauma. =p
Lord Zombitten 2015-08-04T17:45:00-04:00
Kittens in a Blender is an awesome game
Fawnykins 2015-08-04T17:50:18-04:00
I was expecting the box etc to come with the NSFW and regular deck for the 35$ pledge. Did I read something wrong?
Fawnykins 2015-08-04T17:57:47-04:00
nope... just had to actually open it all the way LMAO- it scared my real cat.
Lord Zombitten 2015-08-04T17:57:53-04:00
$35 should have gotten you the regular deck and the NSFW deck. If you did not receive both, the EK team had this to say:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
Rod "BaKhan" Mitchell 2015-08-04T17:59:08-04:00
@LZ, how'd it go?
Shanna Booher 2015-08-04T17:59:46-04:00
Well done guys, first Kickstarter i rec'd on time, ever! And a beautiful product to boot!
Lord Zombitten 2015-08-04T18:01:46-04:00
@BaKhan, I think it went well. They said they'll let me know soon, so...fingers crossed!
David Guidry "Doc" 2015-08-04T18:06:15-04:00
Alright.... So I went to the post office and picked up my cards......the suprise was great....though that's what I thought it would be
David Guidry "Doc" 2015-08-04T18:07:02-04:00
The laddy at the post office knew what they were and said she knew another place that had like 300 sets of cards show up lol
Michael Clayton 2015-08-04T18:07:59-04:00
Got my box today... my kids were giddy when they saw the box and were ROTFL once I opened it. Can't wait to play it later tonight!!!
David Guidry "Doc" 2015-08-04T18:24:31-04:00
So happy right now.....
Claire Rochelmeyer 2015-08-04T18:28:30-04:00
Wheeeeeeeewwwww!
David Guidry "Doc" 2015-08-04T18:30:21-04:00
Ohh also no tape was on my package but otherwise it was fine no one tampered with it atleast ....
Vincent Goudreault 2015-08-04T18:36:29-04:00
Just got it here in Canada.
As far as the "secret" thing in the box is concerned: ROTFLMAO.
Love my cards! Great packaging (except for the tape issue everyone has noted so far). My special surprise worked 4 times, now no more. I may cut into the cardboard and see if it's just a dead battery.
Got the game. Was pleasantly surprised when I opened the box and it meowed at me.
Also loved the little comic/note that was added to the box. personalized. Pretty good. Nice work guys!
Also got the game. Looks pretty neat.
The sound actually scared me, you mean people! >_<
So I'm leaving the box around for my SO to open it and laugh at him. (will try with the cat too)
You guys did a phenomenal job! From start to finish, this was a fantastically-run campaign. And knowing that things went way above and beyond your initial goals, you managed this beautifully. Well done! Cant wait to see your next project!!
Received mine! Happy! Awesome style: https://youtu.be/QQfN0qYmSdk
@Josh Talley: Hopefully they can get you a replacement for what was stolen. I think you're the first one, at least in the comments, that has reported a theft from their shipment. Sad that it happened.
Has anyone had a reply from Blackbox about fulfillment issues? I haven't heard back from them since Saturday, not sure how swamped they are and don't want to keep sending emails in case I cause confusion.
Received mine yesterday. Looks great except for one issue. The Print Out I received has someone else's name and address. I plan on mailing Cheryl Brennan's print out to her and I'm hoping someone can mail mine to me. A little concerning that some random person received my name and address though. The delivery box definitely had my name on it.
@Josh Talley, I got an empty box too :( Mine was sitting half open and empty on my step, and considering I opened the door about within 2 minutes of it arriving, no one could have stolen from it on my step. Either someone at the post office ganked my explody kitties or it left Blackbox empty. Since the boxes weren't sealed it's pretty hard to tell.
Its a bit disconcerting to hear how many of the shipping boxes were untaped. Were they taped at one point and it fell off maybe? I hope those that didn't get any contents in the boxes are able to be fixed up, I know I'd be pretty unhappy about it.
Everything I am reading in the comments and my personal experience it does not seem like Blackbox is off to a good start:
- Slow shipping times
- Boxes aren't sealed (mine wasn't sealed either) - there is a reason USPS asks you seal your packages. They get thrown around and how knows what happens during shipment....
- Slow or no costumer service
- Wrong contents within package
Now I know most people don't want to talk badly because like me we love the creators, personally I've been an Oatmeal fan for many years and have the complete CAH decks, and this game looks great. We're all excited for it, but the truth of the matter is Blackbox did not meet expectations. They are announcing themselves as some great futuristic shipping company and not only does it seem like they cant even match today's shipping standards, they're performance has been lower.
Mine will be sitting at the post office untill tomorrow it looks like.....many I should just stop by on the way home and see if I can grab them lol.....
I'm definitely taking pictures of how it shows up. It is REALLY disconcerting hearing how most aren't even taped shut.
@GM I agree
Well, my box was untaped but complete without issue. Guess I dodged a bullet there. Otherwise, the cards are beautiful, the NSFW deck is hilarious! A+ on game build! Well done.
@Zygy: I don't think it's Blackbox who is to blame for the slow shipping times. More like the locals who are actually transporting it on behalf of Blackbox(Canada Post, USPS, what-have-you-nots). The only thing I've read about wrong contents, is the personalized packing slip, which yes, should have been the proper person on it, but at the same time, you might make a new friend/pen pal in the process(though for safety reasons, this shouldn't have happened in the first place).
Kittens have landed in France ! Received today, amazing job :)
Yay. Mine was delivered bright and early today in BC Canada. This might be the first time I ever laughed at a packing slip. The game looks beautiful and the surprise is a nice touch, I can't wait to play it.
Thank you :)
Kittens are exploding in Denmark as of this afternoon. Thanks!
I'm only guessing here, (and I know it was mentioned before) but I think the boxes weren't taped for security purposes. Wrongly placed documents is a little concerning as is the package surprise, surprisingly not working or only working for a short time.
I would've loved to be a fly on the wall of some of the postal carrier hubs when the 200,000+ packages marked with exploding kittens started to pass through. Makes me wonder if the workers at the shipping hubs or the local bomb squads are the cause of the premature wearing out of the surprise.
My family and I played about 5 rounds last night, it was a BLAST (pun intended). We found the kids at the table playing it this morning when we woke up, so much fun. Easily the most rewarding Kickstarter I've backed!
My box wasn't taped either, but the contents were fine.
All my friends are getting their boxes but I haven't received any email or tracking confirmation from Blackbox yet. What's going on?
Got mine today! Can't wait to try it out!
2 hours! I'm so anxious!
USPS returned it to the shipper due to an undeliverable address. The address is correct so I don't know what is going on. FedEx is no help. USPS is no help. Blackbox is a black hole so far. Support emails go in, nothing comes out.
Got it , thank you very much, and the suprise was very nice
Had to open the cards, couldn't wait to play tonight before seeing some of them. I REALLY like the material of the cards, nice and rugged!
@Tony - same thing happened to me. I had to go to the post office and tell them to hold the package. Still haven't heard back from blackbox on the matter.
'Shawn' does have a point. They had to be inspected because of the logo on the box. And if it were X-ray'd, then the super secret device would have been seen and probably feared upon opening. Followed by a great 'sigh!' Of relief (and an unbinding of underpants) LOL! But everything looks to be in great working order. :-D thanx y'all! I look forward to y'allz next Kickstarter.
@Owen I think Blackbox is the main cause of issues here. They are the shipping company, similar to a travel agent, they're responsible for getting content A, B, and C to the client correctly and in a industry standard (or better) time frame and method. Reading from the more and more comments it's easy to see they did not meet that criteria across the board.
O beatos nos! Crape diem!
OK, it's technically August, but close enough for hand grenades, nuclear warheads, and exploding kittens. And the special sooper-sekrit-soorprize is spectacular!
Got mine today in Edmonton, AB Canada. I won't ruin any surprises... I'll just say: I Love It!! <3 Thanks! :D
Got my copy in Germany and just only can say.... Miau what a cool thing! I love it!
Got mine just now (Ireland), it's great!
Thank you :)
Ok according to FedEx it's officially at the post office.....be delivered tomorrow....or try to get it today......
Got mine today (Germany) ... it blew up
@Robert @Tina did you have any extra charged along with the delivery? Did you have to pay Canada Post a COD?
Just got mine (Canada) No extra charges but inside the box I had an awesome little surprise xD
Less than an hour now....
@nihidl: It might be depending on where you are located, and the number of decks you purchased. I'm kind of expecting a COD for mine(total of 8 NSFW sets). But I couldn't say for certain what it would be like for you.
Should I be concerned that I still haven't received a shipment notification email?
So, what are we suppose to do if we have not heard from Blackbox yet?
@Jeremy and Heather: This is what you should try to remedy your situation. As I'm not part of the EK team, I can't say when it will be resolved. But try to be as detailed as possible in your subject line to speed things along.
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly. If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
Gah! On the truck for delivery! So excite.
Getting to play my deck today :D
@Owen Just seems odd. Ordered 2 NSFW decks but the shipment originated in Toronto (Electronic details were given) and it was shipped to Toronto so the COD just seems very odd. Just trying to see if anyone else got charged so I can try and figure out what is going on. Things just don't seem to be adding up in my head
15 minutes....
@nahidl, mine was attempted delivery, but now its held at the post office, normally they just leave the parcels on my front step. I'm assuming there is some extra fee I will have to pay. grumble grumble.
@LZ, good luck! You're going to kill it, and then of course, bring it back from the dead... its what you do!
I got my copy and can't wait to play it, thanks guys
What do we do in the case where our package says it was delivered, but we didn't receive anything?
Got mine in Texas today and gotta say seems complete even for not being taped. This is probably one of only 5 of the 30+ kickstarters I've backed that has arrived pretty much on time. It's also one of the largest as far as how many units were sold. Thank you for giving me something awesome to do this weekend. For those worried or complaining its August this was due in July. Besides 2 kickstarters that were fraud and I won't get my money back some have gone 6 months to 2 years beyond the expected date without any information from the project creators. Kinda like hey these shoes I forgot I backed 2 years ago showed up on the doorstep today. LOL!!!!
I'm only commenting here because of alot of negative ones. My package arrived in good condition taped with packaging peanuts in it to Canada. As for shipping times i got it today which is very fast shipping considering it was a long weekend. Shipped at the same speed or maybe faster then amazon would ship to me.
Got it! I was squeaking like a little girl when I opened it! You totally owned it! From the personnalised delivery letter to the "surprise" in the box, it is absolutely awesome! I can't wait to play a game! :)
Got my package three days ago, played the game that night, muscles are still sore from all the laughter. This game is glorious and i swear some of those cards were made just with me in mind.
Just got mine in TX. Probably the best personalized shipping letter I've ever seen.
Box wasn't taped, but it all held together.
Well I received my deck! Unfortunately I was greeted with a huge gash on the box and the "Meowing" only lasted 5 box opening. Is this considered a defect?
@Matthew Wolfe: I'm assuming Alberta, based on the long weekend comment. But even if I'm wrong, did you have to pay any extra charges?
I live in Canada and my boyfriend and I both got ours today. Box was fine and undamaged. I was impressed that it shipped over the long weekend. I cannot wait to play it. We have a 9 person group going to PAX so I am sure this will be a staple game in our collection. I was also really impressed that you have taken the time to personalize our boxes. With so many of us I thought we might get a quick thanks or something but that was really nice. You have spoiled all other Kickstarter projects for me. The superb communication and meeting of deadlines was nice to see. I can tell that you had most of this organized before launching the Kickstarter which is nice for a change.
A bit disappointed that my pack got sent back to the shipper last week (someone messed up my address, though it was correct here). I shot an email back to Black Box. Here's to hoping this gets fixed and I get my pack soon! �
Just got mine and to say im excited is an understatement. Just wanted to say everything shipped in perfect condition. However it seems a single card in my NSFW deck has a tear i can see. Looks like it happened during the packaging process and i was just wondering if theres any way to replace it. Im not sure what card it is specifically cause i havent opened it yet but i was just curious. Even so i still have nothing but the utmost of respect for you guys and am sincerely thankful i could help make your vision come alive. Thank you
@Owen "Great Mountain" Middleton. Manitoba, was the long weekend only for a few provinces? Also no I didn't pay any extra charges.
Austin, contact the Exploding Kittens team at support@explodingkittens.com with a detailed subject line
Just finished first round :) got mine decks today in Latvia. Packing is extremely cool, fast shipping , everything is just perfect. Congrats to creators on making best project ever :) I can't even imagine amount of work they done to make everything go on time.
@Matthew: Not sure, I really should(having gone through the Canadian Payroll Association classes), but I've been handling the US side of our payroll for the past 4-5months, and my mind is stuck on their holidays and what not.
Got the cards today. Played two rounds; simple, quick and entertaining. Problem is, the cards are cheap. Just two rounds and several of the cards already have wear marks. For 8+ million and a $25 cost for a deck of cards, one would hope the cards would be much higher quality.
All I thought about at work today was the delivery notification from Canada post that my exploding kittens would be waiting for me when I got home... But disaster has struck and there was no delivery or pickup slip left. All I found was disappointment. It's the same story with my neighbour upstairs, tracking says delivered but nothing in our mailboxes. :(
finally got the delivery after FedEx transferred to the USPS and it took them two additional days to deliver it.
everything looks OK, was a bit concerned when the box was not sealed or taped and could have been easily opened by anyone.
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was able to fit all cards in the first edition special box with sleeves !
cards looks good and are thick enough to last several shuffles (some other games have used much thinner card stock)
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only issue would be the font size and the white text can be difficult to read on some cards.
also wondering if any play testing was done with any color blind people, many of the red and green cards might be difficult to read.
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can't wait to play this weekend !
Received mine today in Italy ! Great game and packaging :D
Received mine today..
lol@ Emanuele below...get yours in Italy the same day the wonderful Pony Express (USPS) arrives here in the states.
@ Strogar: I agree on the shipping box. one corner of mine was partially opened and bent. So feedback for the shipping company would be to seal these type of shipping boxes next time.
I received mine in Belgium.
Kittens are here. They look great! My daughter's cats were just fascinated with the surprise.
What a perfect time for my kittens to arrive. I have a major games party night coming up, and after scarring certain friends with Kittens in a Blender, this should make for some nice new trauma. =p
Kittens in a Blender is an awesome game
I was expecting the box etc to come with the NSFW and regular deck for the 35$ pledge. Did I read something wrong?
nope... just had to actually open it all the way LMAO- it scared my real cat.
$35 should have gotten you the regular deck and the NSFW deck. If you did not receive both, the EK team had this to say:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
@LZ, how'd it go?
Well done guys, first Kickstarter i rec'd on time, ever! And a beautiful product to boot!
@BaKhan, I think it went well. They said they'll let me know soon, so...fingers crossed!
Alright.... So I went to the post office and picked up my cards......the suprise was great....though that's what I thought it would be
The laddy at the post office knew what they were and said she knew another place that had like 300 sets of cards show up lol
Got my box today... my kids were giddy when they saw the box and were ROTFL once I opened it. Can't wait to play it later tonight!!!
So happy right now.....
Wheeeeeeeewwwww!
Ohh also no tape was on my package but otherwise it was fine no one tampered with it atleast ....
Just got it here in Canada.
As far as the "secret" thing in the box is concerned: ROTFLMAO.
And the personalized letter: nice touch!
hey gang <3
Love my cards! Great packaging (except for the tape issue everyone has noted so far). My special surprise worked 4 times, now no more. I may cut into the cardboard and see if it's just a dead battery.
Hi Smashley!
Bobby try it in the light.....
It's good to see the chat so hyped lol How are you LZ?
Bobby, I've read about people carefully opening the flaps for that part of the box in order to make adjustments
I'm good. Sitting on pins and needles to hear news about the promotion I'm going for, but I have no complaints
Dude! Tell me! I've clearly missed something. Do you find out today? Tell Smashley all! <3
I had my second interview today. They said they'll let me know soon
You call that an update LZ? What's the role? :D Details man!
Laboratory Manager at the clinic where I work.
Did KS eat my comment?
There it is!