Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T09:21:38-04:00
About Star Wars?
Lord Zombitten 2015-08-06T09:36:23-04:00
Yes, about Star Wars. I can't explain the Machete Order as well as the Machete can, but I can give it a go
Krxon 2015-08-06T10:08:34-04:00
I got my kittens YAY \o/
Unfortunately, because of either sloppy postman or person in international delivery process, magnetic card holding box arrived little bit crushed on one side.
It's not biggie, cards are undamaged, but one of the kittens in the backyard passed away just because of stress. RIP!
You might put a sticker on bubble envelope: "Please don't sit on it"
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T10:12:17-04:00
@Krxon, yours came in a bubble mailer and not a box?
Jurriaan Wittenberg 2015-08-06T10:24:09-04:00
Got my 'sploding stuff today. Everything A-OK!
Rotterdam, The Netherlands will be filled with craters soon(tm) ;)
Krxon 2015-08-06T10:41:50-04:00
@Eric: Yep, it arrived in white bubble mailer, which IMHO isn't ideal solution, because it contained two boxes, so it was prone to bending. Middle part of bubble envelope had small tear.
Javier Vega 2015-08-06T10:54:27-04:00
Multiple Feline Explosions Detected in Puerto Rico.
Ended up laminating and framing the slip.
Poz 2015-08-06T10:57:08-04:00
I got my exploding Kittens and had a few great games with my girlfriend until she wanted to kill me!
All done within 5 days after the estlimated delivery date! Very well done! XD
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T11:11:32-04:00
@Krxon, if mine came damaged, I wouldn't hesitate to contact them about it. I understand it's not the end if the world, but it is the KS Exclusive special box.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T11:16:43-04:00
@Poz, now don't you feel bad for raising such a stink about the delivery time-frame?
Swarley 2015-08-06T11:17:08-04:00
Got mine today. That comic strip made my day. Thanks!
Thomas Bouve 2015-08-06T11:23:20-04:00
Played with my 7-year old son today and while he doesn't speak/read English, he had no issue playing the game once I explained the icons and colors on the cards.
I still haven't played mine yet. Waiting for my friend to be able to get together and play.
Jen 2015-08-06T11:37:26-04:00
Um....The zip on my package was messed up. I email Blackbox several days back and got no response. Halp? I need kittens.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T11:38:22-04:00
@GM, me too. Waiting for game night friday.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T11:39:35-04:00
@Jen, patience is a virtue. They have a lot to deal with and will get your problem sorted out as quick as they humanly can.
danny sanders 2015-08-06T11:41:13-04:00
I haven't gotten my black box email yet...is there something I can do?
Sally Tinis 2015-08-06T11:46:27-04:00
So excited to get mine yesterday! (Canada) Everyone loved it - and the packaging too. Best bit so far was when an opponent inadvertently blew himself up while trying to be very cunning... Trickiest bit, keeping the NSFW cards away from the kids. :P Thanks for an amazing campaign and even delivery timing as planned!! Awesome job.
Lord Zombitten 2015-08-06T11:49:36-04:00
@Danny,
The following is direct from the EK team:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
Since it is now passed Tuesday, you can freak out.
I've received a Blackbox email stating "in a few weeks", but the EK Twitter makes it sound like all should have shipped by this past Tuesday. Now that we've passed the official EK freak out deadline, I wish they'd update those of us in shipping limbo.
Sheijtan 2015-08-06T12:00:43-04:00
Got mine and I have to say: AMAZING! Love everything I got. But a small question: So I understand correctly, that with the NSFW expansion I can play with up to 9 persons now? That would be great. During the KS I thought this was not planned.
Lord Zombitten 2015-08-06T12:02:17-04:00
@Sheijtan, yes thst is what you can do. It was indeed plannef
Sheijtan 2015-08-06T12:06:27-04:00
@Lord Zombitten: Thanks for clarifying. Somehow this must have slipped by on some puffy feet ^^. Makes me happy even more :).
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T12:06:40-04:00
Good to see you, @LZ. I've been the lone gunman here trying to get the people the correct info on problems, etc.
Néstor Menta 2015-08-06T12:12:21-04:00
Got mine! :D
Filippo Fabbri 2015-08-06T12:16:20-04:00
Thank you fir this aweseme game! Tried yesterday and it is very nice!!! MEOW :)
@Trinkets: You've been doing a fine job. While I've been snooping in every now and then as I run report after report after report(for each pay day since January 1st, this year).
@BaKhan: It was actually just lightly raining when I left work. And didn't pick up again until after I was at home. So it wasn't too bad, the garden is a little flat though.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T12:28:40-04:00
Canada is saved!!!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T12:29:03-04:00
*safe..........
My phone is drunk early today
Lord Zombitten 2015-08-06T12:30:08-04:00
Glad I can help, Trinkets. I'm just forestalling the inevitable. I need to do some statistical analyses to establish/adjust QC ranges
Mindie Larsen-Gustafson 2015-08-06T12:37:19-04:00
I ordered mine way before my co-workers. They got theirs Monday. I still haven't received a tracking #. :(
John Proffer 2015-08-06T12:40:02-04:00
well mine got sent back for some unknown reason, although I specified the correct address in the 3rd-party survey they used (instead of kickstarter). I've emailed elan twice to find out what happened and have received no response. *sigh*
@Mindie: The logic behind how/when things are shipped is unknown to us. Your best bet is to follow the instructions that the EK team have given for these types of situations:
The following is direct from the EK team:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
@John: Same as with Mindie, except you are going to want to email blackbox(second address) to get that information, Elan isn't personally mailing every box. Blackbox(third party shipper) is doing so.
Dennis U. 2015-08-06T12:57:04-04:00
I am also still waiting for a shipment confirmation. I @tweeted the team and sent a mail to both support addresses, no reaction in over a day...
Tommy Thompson 2015-08-06T12:57:24-04:00
I think a simple update regarding the overall status of shipping would go a long way to relieve those of us who are still waiting. Between Blackbox and the EK team they've created conflicting expectations and it should be clarified. This isn't a job for overwhelming emails, but just a broad update.
Powers of Tesla 2015-08-06T13:04:02-04:00
I got mine! HEE WHACK CAMPERS! ! !
There has been a small error in the shipment, I got one too many NSFW decks and one too few regular decks, but I'm sure we can get that sorted out.
Powers of Tesla 2015-08-06T13:10:35-04:00
Did everyone get the same special surprise? A solid gold exploding kitten logo key fob in a EU friendly flannel sleeve?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T13:11:22-04:00
@Tommy, I believe that there is quite a lot of different situations they are dealing with so, I think it would still require a few different emails for all situations.
I understand your frustrations, but it's going to be quiet on the update front
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T13:17:59-04:00
I did, @PoT, but mine is ambidextrous
Lord Zombitten 2015-08-06T13:20:39-04:00
Mine was in a deacon boob hair sleeve
Poz 2015-08-06T13:21:04-04:00
Lol no Eric, I do not feel bad. It was a very reasonable question given this project is the largest crowd funded project of all time. It makes me feel good that I was part of it and extremely impressed by the EK teams ability to deliver.
Lord Zombitten 2015-08-06T13:21:53-04:00
Also, emails will go unanswered for a while; they are getting so many that it will take time to get to yours
Lord Zombitten 2015-08-06T13:24:03-04:00
I meant to say mine was a dragon boob hair sleeve. My phone decided that deacon was a better word to use
Tommy Thompson 2015-08-06T13:25:46-04:00
@Eric, indeed some issues can only be addressed with a direct email, but many others can be addressed with a general update. I suspect my problem is in that category. Instead of being swamped by the same question requiring the same response, they could reduce their email load and free themselves up to better address problems.
For that reason, it shouldn't be quiet on the update front.
Poz 2015-08-06T13:27:05-04:00
So has there been any disscusion on game mechanics here yet? I am sure there was somewhere...
I find that holding onto the cards works the best. Then playing a bunch of favor cards when you have collected 2-3 pairs to reduce the size of your opponents hand to increase the probably of randomly getting their defuse card(s). You should never play skip turns or attacks until the deck is down to less then a few cards or the EK pops up. Shuffles and see into the feaure cards are also best kept to the end game or unless someone got the EK and defused it (they could have put it on top).
Poz 2015-08-06T13:32:07-04:00
I also found that playing a skip turn or shuffle after another player sees into the feature is a safe bet. Because: if it bad for you, they will leave it. If it is good for them, they will leave it. If it is bad for them, they will change it. In which case you have to change it back anyways. The last option is that it does not really matter because there are no game changing cards in the three they saw, in which case, who cares, you only used a skip or what ever.
Søren Hagge 2015-08-06T13:32:49-04:00
Received today, thx :)
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T13:36:37-04:00
@Tommy, I completely agree. Even if it was just something like, 'Hey guys, we've gotten your emails and are working on getting things to you ASAP.'
You wouldn't be getting any info, but just that much could mean a lot to people.
phil 2015-08-06T13:39:47-04:00
Got my kittens today in Germany! Everything was perfectly packed and sealed. So no trouble there. Now I am waiting for my GF to come home to unpack and explore it :O
@Tommy: Wait, you think that an update would stop the flooding of questions? I highly doubt that. People will constantly be pestering them, taking up their time from fixing the issues to try and answer/classify everyone's complaints/concerns(especially people who send more than one email just because they don't receive a reply).
Powers of Tesla 2015-08-06T13:43:36-04:00
@LZ. I imagine deacon boo hair would be almost as difficult to harvest, probably almost as valuable too.
I have to say, I am impressed with the packaging as well as the quality of the cards. I think this is going to hold up pretty well.
To those of you who did the play test, have you noticed the new art?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T13:55:19-04:00
@PoT, way to rub it in our faces that some of us didn't get to playtest this!!!!!!
Tommy Thompson 2015-08-06T14:04:32-04:00
@Eric, I'd like a bit more detail including rough expectations on completion of shipping. Blackbox and EK have made that extremely unclear with conflicting messages and should be clarified.
Overall I think an update with these topics would benefit:
1. Shipping timeline
2. Common issues and resolutions not requiring email
3. Issues requiring email and response from EK/Blackbox
@Owen, I didn't say it would "stop the flooding of questions". I said it "could reduce their email load". Simply put, I think there are many people with identical issues that can be addressed in a general update. That's not everyone and that's not all issues, but many.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:11:27-04:00
Different issues I have heard of:
I didn't get my Pledge manager
I got the wrong cards
I got someone else's packing slip
I got an empty package
Post office said undeliverable address
My info is wrong on my shipping email
I never got an email saying it's shipped
I've moved
I never hot my backers survey
Tracking says it's delivered, but no package
My box is damaged
Why are people down the street getting the game and my tracking says a few weeks
That's a lot of different situations that require looking into and trying to get everything figured out.
Lord Zombitten 2015-08-06T14:22:20-04:00
PoT, I did notice the new art
Fire-Dragon-DoL 2015-08-06T14:26:09-04:00
I just received the package (it was outside my mailbox, they didn't buzz! wtf?), lucky, it wasn't stolen. My girlfriend ninja-opened the box and... TRIGGERED the surprise, she jumped and got scared, I laughed hard!!! Ahaha probably the best product I pledged on kickstarter!
Mike C 2015-08-06T14:27:58-04:00
We got our shipping notification on 7/30. Blackbox asked us to let them know if our address had changed. It had changed and we replied to their email as instructed that same day.
Today we saw the game was delivered to the old address. We emailed them again...they don't give out much information, do they. Blackbox, is anyone home? Anyone? Blackbox...?
Hi kittens! LZ- did you ever get that email you were expecting?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:33:01-04:00
I think that black box isn't the name, it IS what is in charge of the company. One big black box.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:33:28-04:00
Creeper! !!!!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:33:59-04:00
How are things going, @Creeper?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:35:26-04:00
Why, when this project started, didn't we change all uses of now to meow?
Maybe we could start doing that right meow.
Jeff "Great Cane of Doom"™ Saxton 2015-08-06T14:38:22-04:00
Hello, All; I'm still around, but haven't been in here much due tot he massive amounts of folks asking questions ... figured the signal to noise ratio would be better without my comments. That said, what's this "blue shipping box" that wasn't taped? I ordered five full sets, so mine came in a normal brown box -- I take it that single deck orders came in some kind of purpose made shipping box?
Tommy Thompson 2015-08-06T14:40:12-04:00
@Eric, these two address my concern and would probably be most easily resolved with an update:
Why are people down the street getting the game and my tracking says a few weeks
I never got an email saying it's shipped
Currently, due to mixed messages, we don't know what the schedule is and, as of Tuesday, EK told us we could freak out if we hadn't heard anything by Tuesday (8.04).
The others could be addressed or directed something like this:
Issues likely requiring no email with possible resolutions:
I didn't get my Pledge manager
I never hot my backers survey
Issues requiring email:
I got the wrong cards
I got someone else's packing slip
I got an empty package
My box is damaged
I've moved
My info is wrong on my shipping email
Issues to contact shipper first, then contact EK/Blackbox:
Tracking says it's delivered, but no package
Post office said undeliverable address
No, it wouldn't resolve all issues and yes, some emails would be sent despite being addressed in the update, but it would help if there was some communication going on. I'm not suggesting a panacea, but a basic guide.
Gaetan Lanthier 2015-08-06T14:40:53-04:00
It seems that Canada is not that far after all! I got my games very quickly ! Thank you!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:41:02-04:00
@GCoD, I ordered one set of regular and NSFW. It came in a blue box, untaped, that had exploding kittens stamped on the side of it.
Jeff "Great Cane of Doom"™ Saxton 2015-08-06T14:42:36-04:00
Also, I wonder what the ratio of completed orders is, since we've seen comments from lots of folks saying they got theirs. 50%? 60%? 80%?
Lord Zombitten 2015-08-06T14:44:10-04:00
Creeper, I did get the email. My smile was broad
Lord Zombitten 2015-08-06T14:44:54-04:00
I ordered two NSFW sets and got a taped blue box
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T14:52:57-04:00
Even though mine wasn't taped, I had no problems with the contents.
Tommy Thompson 2015-08-06T14:55:48-04:00
@Jeff, I'm very curious about the same, especially with the number of backers.
Jeff "Great Cane of Doom"™ Saxton 2015-08-06T14:58:50-04:00
Realistically, for 220,000 backers, fulfillment has been pretty smooth overall.
Mine was taped, and in a plain brown box. Didn't even say explosive anywhere on it. It was also packed with peanuts...might let my cat sit in there for a few minutes tonight, then have him run around the house.
Amanda 2015-08-06T15:04:16-04:00
According to my tracking number, my package was returned to the sender. I moved before the game shipped, but I re-did the pledge master survey to add my new address, and I also put in a change of address at the post office. I'm mostly upset at the post office, because they have my new address and should be forwarding my mail, but I'm also disappointed that the survey didn't save my new address.
I replied to the Blackbox email but haven't heard anything back yet, so I have now also sent an email to explodingkittens@support.blackbox.cool :(
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T15:07:54-04:00
@GCoD, brilliant. Unless you have to clean it up, then maybe rethink that.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T15:10:13-04:00
95% successful shipping rate still leaves almost 11,000 backers with problems.
Jeff "Great Cane of Doom"™ Saxton 2015-08-06T15:14:18-04:00
I bet they hit closer to 99% shipping accuracy when all the dust settles.
Matthew Charnetski 2015-08-06T15:14:54-04:00
I haven't seen any tracking information or a package... Help?
THanks!
Powers of Tesla 2015-08-06T15:16:13-04:00
@Trinkets. Don't hate me because I got something you desperately wanted and didn't get, hate me because.....
Never mind, go ahead and hate for getting what you wanted and didn't get.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T15:17:26-04:00
@Matthew
The following is direct from the EK team:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
Don't expect to get an instant reply, it may take a while.
Be as descriptive as you can in a short subject so the proper person on staff can address your issue. Then be polite and descriptive of your problem in the body of the email.
Be patient. There are literally thousands of emails going in and out, they WILL get to you.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-06T15:19:30-04:00
Don't hate da Playa, hate da game!!!!
Powers of Tesla 2015-08-06T15:21:47-04:00
That said, Bella is flying to Chicago this weekend to bring me my replacement Standard deck.
Okay....
Actually she was coming anyway... But she said she would bring me my replacement deck.
Lord Zombitten 2015-08-06T15:24:17-04:00
Bella is awesome
Powers of Tesla 2015-08-06T15:24:48-04:00
Isn't she? Have you met her?
Lord Zombitten 2015-08-06T15:27:42-04:00
I haven't, but I have emailed back and forth with her some
LZ! Forward forward! I wanna see! (the smile-inducing email)
Richard Dutko 2015-08-06T15:31:04-04:00
I got mine!!!
Powers of Tesla 2015-08-06T15:33:22-04:00
I'm very fortunate, she attended my first play test party and stayed to help with the crowd. She was great, very friendly and personable. A real asset to the creative team and a lovely young person.
not in persion, but just through e-mail, and twitters.
Powers of Tesla 2015-08-06T15:49:32-04:00
I hope you get the chance, she is definitely worth meeting. Perhaps if we can get a Kitten-Con together.
David O. 2015-08-06T15:51:11-04:00
Did not receive tracking information (did receive the Blackbox notification), but the Exploding Kittens were deiivered by DHL today (in The Netherlands). Hurray! And it looks great.
About Star Wars?
Yes, about Star Wars. I can't explain the Machete Order as well as the Machete can, but I can give it a go
I got my kittens YAY \o/
Unfortunately, because of either sloppy postman or person in international delivery process, magnetic card holding box arrived little bit crushed on one side.
It's not biggie, cards are undamaged, but one of the kittens in the backyard passed away just because of stress. RIP!
You might put a sticker on bubble envelope: "Please don't sit on it"
@Krxon, yours came in a bubble mailer and not a box?
Got my 'sploding stuff today. Everything A-OK!
Rotterdam, The Netherlands will be filled with craters soon(tm) ;)
@Eric: Yep, it arrived in white bubble mailer, which IMHO isn't ideal solution, because it contained two boxes, so it was prone to bending. Middle part of bubble envelope had small tear.
Multiple Feline Explosions Detected in Puerto Rico.
Ended up laminating and framing the slip.
I got my exploding Kittens and had a few great games with my girlfriend until she wanted to kill me!
All done within 5 days after the estlimated delivery date! Very well done! XD
@Krxon, if mine came damaged, I wouldn't hesitate to contact them about it. I understand it's not the end if the world, but it is the KS Exclusive special box.
@Poz, now don't you feel bad for raising such a stink about the delivery time-frame?
Got mine today. That comic strip made my day. Thanks!
Played with my 7-year old son today and while he doesn't speak/read English, he had no issue playing the game once I explained the icons and colors on the cards.
Oh, and he can't stop laughing at the artwork! :D
I still haven't played mine yet. Waiting for my friend to be able to get together and play.
Um....The zip on my package was messed up. I email Blackbox several days back and got no response. Halp? I need kittens.
@GM, me too. Waiting for game night friday.
@Jen, patience is a virtue. They have a lot to deal with and will get your problem sorted out as quick as they humanly can.
I haven't gotten my black box email yet...is there something I can do?
So excited to get mine yesterday! (Canada) Everyone loved it - and the packaging too. Best bit so far was when an opponent inadvertently blew himself up while trying to be very cunning... Trickiest bit, keeping the NSFW cards away from the kids. :P Thanks for an amazing campaign and even delivery timing as planned!! Awesome job.
@Danny,
The following is direct from the EK team:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
@danny, according to the EK Twitter
https://twitter.com/gameofkittens/status/626073825931694080
Since it is now passed Tuesday, you can freak out.
I've received a Blackbox email stating "in a few weeks", but the EK Twitter makes it sound like all should have shipped by this past Tuesday. Now that we've passed the official EK freak out deadline, I wish they'd update those of us in shipping limbo.
Got mine and I have to say: AMAZING! Love everything I got. But a small question: So I understand correctly, that with the NSFW expansion I can play with up to 9 persons now? That would be great. During the KS I thought this was not planned.
@Sheijtan, yes thst is what you can do. It was indeed plannef
@Lord Zombitten: Thanks for clarifying. Somehow this must have slipped by on some puffy feet ^^. Makes me happy even more :).
Good to see you, @LZ. I've been the lone gunman here trying to get the people the correct info on problems, etc.
Got mine! :D
Thank you fir this aweseme game! Tried yesterday and it is very nice!!! MEOW :)
@Trinkets: You've been doing a fine job. While I've been snooping in every now and then as I run report after report after report(for each pay day since January 1st, this year).
@GM, how'd you fair in the weather yesterday?
@BaKhan: It was actually just lightly raining when I left work. And didn't pick up again until after I was at home. So it wasn't too bad, the garden is a little flat though.
Canada is saved!!!
*safe..........
My phone is drunk early today
Glad I can help, Trinkets. I'm just forestalling the inevitable. I need to do some statistical analyses to establish/adjust QC ranges
I ordered mine way before my co-workers. They got theirs Monday. I still haven't received a tracking #. :(
well mine got sent back for some unknown reason, although I specified the correct address in the 3rd-party survey they used (instead of kickstarter). I've emailed elan twice to find out what happened and have received no response. *sigh*
@Mindie: The logic behind how/when things are shipped is unknown to us. Your best bet is to follow the instructions that the EK team have given for these types of situations:
The following is direct from the EK team:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
@John: Same as with Mindie, except you are going to want to email blackbox(second address) to get that information, Elan isn't personally mailing every box. Blackbox(third party shipper) is doing so.
I am also still waiting for a shipment confirmation. I @tweeted the team and sent a mail to both support addresses, no reaction in over a day...
I think a simple update regarding the overall status of shipping would go a long way to relieve those of us who are still waiting. Between Blackbox and the EK team they've created conflicting expectations and it should be clarified. This isn't a job for overwhelming emails, but just a broad update.
I got mine! HEE WHACK CAMPERS! ! !
There has been a small error in the shipment, I got one too many NSFW decks and one too few regular decks, but I'm sure we can get that sorted out.
Did everyone get the same special surprise? A solid gold exploding kitten logo key fob in a EU friendly flannel sleeve?
@Tommy, I believe that there is quite a lot of different situations they are dealing with so, I think it would still require a few different emails for all situations.
I understand your frustrations, but it's going to be quiet on the update front
I did, @PoT, but mine is ambidextrous
Mine was in a deacon boob hair sleeve
Lol no Eric, I do not feel bad. It was a very reasonable question given this project is the largest crowd funded project of all time. It makes me feel good that I was part of it and extremely impressed by the EK teams ability to deliver.
Also, emails will go unanswered for a while; they are getting so many that it will take time to get to yours
I meant to say mine was a dragon boob hair sleeve. My phone decided that deacon was a better word to use
@Eric, indeed some issues can only be addressed with a direct email, but many others can be addressed with a general update. I suspect my problem is in that category. Instead of being swamped by the same question requiring the same response, they could reduce their email load and free themselves up to better address problems.
For that reason, it shouldn't be quiet on the update front.
So has there been any disscusion on game mechanics here yet? I am sure there was somewhere...
I find that holding onto the cards works the best. Then playing a bunch of favor cards when you have collected 2-3 pairs to reduce the size of your opponents hand to increase the probably of randomly getting their defuse card(s). You should never play skip turns or attacks until the deck is down to less then a few cards or the EK pops up. Shuffles and see into the feaure cards are also best kept to the end game or unless someone got the EK and defused it (they could have put it on top).
I also found that playing a skip turn or shuffle after another player sees into the feature is a safe bet. Because: if it bad for you, they will leave it. If it is good for them, they will leave it. If it is bad for them, they will change it. In which case you have to change it back anyways. The last option is that it does not really matter because there are no game changing cards in the three they saw, in which case, who cares, you only used a skip or what ever.
Received today, thx :)
@Tommy, I completely agree. Even if it was just something like, 'Hey guys, we've gotten your emails and are working on getting things to you ASAP.'
You wouldn't be getting any info, but just that much could mean a lot to people.
Got my kittens today in Germany! Everything was perfectly packed and sealed. So no trouble there. Now I am waiting for my GF to come home to unpack and explore it :O
Thank you for this awesome kickstarter project!
@Tommy: Wait, you think that an update would stop the flooding of questions? I highly doubt that. People will constantly be pestering them, taking up their time from fixing the issues to try and answer/classify everyone's complaints/concerns(especially people who send more than one email just because they don't receive a reply).
@LZ. I imagine deacon boo hair would be almost as difficult to harvest, probably almost as valuable too.
I have to say, I am impressed with the packaging as well as the quality of the cards. I think this is going to hold up pretty well.
To those of you who did the play test, have you noticed the new art?
@PoT, way to rub it in our faces that some of us didn't get to playtest this!!!!!!
@Eric, I'd like a bit more detail including rough expectations on completion of shipping. Blackbox and EK have made that extremely unclear with conflicting messages and should be clarified.
Overall I think an update with these topics would benefit:
1. Shipping timeline
2. Common issues and resolutions not requiring email
3. Issues requiring email and response from EK/Blackbox
@Owen, I didn't say it would "stop the flooding of questions". I said it "could reduce their email load". Simply put, I think there are many people with identical issues that can be addressed in a general update. That's not everyone and that's not all issues, but many.
Different issues I have heard of:
I didn't get my Pledge manager
I got the wrong cards
I got someone else's packing slip
I got an empty package
Post office said undeliverable address
My info is wrong on my shipping email
I never got an email saying it's shipped
I've moved
I never hot my backers survey
Tracking says it's delivered, but no package
My box is damaged
Why are people down the street getting the game and my tracking says a few weeks
That's a lot of different situations that require looking into and trying to get everything figured out.
PoT, I did notice the new art
I just received the package (it was outside my mailbox, they didn't buzz! wtf?), lucky, it wasn't stolen. My girlfriend ninja-opened the box and... TRIGGERED the surprise, she jumped and got scared, I laughed hard!!! Ahaha probably the best product I pledged on kickstarter!
We got our shipping notification on 7/30. Blackbox asked us to let them know if our address had changed. It had changed and we replied to their email as instructed that same day.
Today we saw the game was delivered to the old address. We emailed them again...they don't give out much information, do they. Blackbox, is anyone home? Anyone? Blackbox...?
Hi kittens! LZ- did you ever get that email you were expecting?
I think that black box isn't the name, it IS what is in charge of the company. One big black box.
Creeper! !!!!
How are things going, @Creeper?
Why, when this project started, didn't we change all uses of now to meow?
Maybe we could start doing that right meow.
Hello, All; I'm still around, but haven't been in here much due tot he massive amounts of folks asking questions ... figured the signal to noise ratio would be better without my comments. That said, what's this "blue shipping box" that wasn't taped? I ordered five full sets, so mine came in a normal brown box -- I take it that single deck orders came in some kind of purpose made shipping box?
@Eric, these two address my concern and would probably be most easily resolved with an update:
Why are people down the street getting the game and my tracking says a few weeks
I never got an email saying it's shipped
Currently, due to mixed messages, we don't know what the schedule is and, as of Tuesday, EK told us we could freak out if we hadn't heard anything by Tuesday (8.04).
The others could be addressed or directed something like this:
Issues likely requiring no email with possible resolutions:
I didn't get my Pledge manager
I never hot my backers survey
Issues requiring email:
I got the wrong cards
I got someone else's packing slip
I got an empty package
My box is damaged
I've moved
My info is wrong on my shipping email
Issues to contact shipper first, then contact EK/Blackbox:
Tracking says it's delivered, but no package
Post office said undeliverable address
No, it wouldn't resolve all issues and yes, some emails would be sent despite being addressed in the update, but it would help if there was some communication going on. I'm not suggesting a panacea, but a basic guide.
It seems that Canada is not that far after all! I got my games very quickly ! Thank you!
@GCoD, I ordered one set of regular and NSFW. It came in a blue box, untaped, that had exploding kittens stamped on the side of it.
Also, I wonder what the ratio of completed orders is, since we've seen comments from lots of folks saying they got theirs. 50%? 60%? 80%?
Creeper, I did get the email. My smile was broad
I ordered two NSFW sets and got a taped blue box
Even though mine wasn't taped, I had no problems with the contents.
@Jeff, I'm very curious about the same, especially with the number of backers.
Realistically, for 220,000 backers, fulfillment has been pretty smooth overall.
Mine was taped, and in a plain brown box. Didn't even say explosive anywhere on it. It was also packed with peanuts...might let my cat sit in there for a few minutes tonight, then have him run around the house.
According to my tracking number, my package was returned to the sender. I moved before the game shipped, but I re-did the pledge master survey to add my new address, and I also put in a change of address at the post office. I'm mostly upset at the post office, because they have my new address and should be forwarding my mail, but I'm also disappointed that the survey didn't save my new address.
I replied to the Blackbox email but haven't heard anything back yet, so I have now also sent an email to explodingkittens@support.blackbox.cool :(
@GCoD, brilliant. Unless you have to clean it up, then maybe rethink that.
95% successful shipping rate still leaves almost 11,000 backers with problems.
I bet they hit closer to 99% shipping accuracy when all the dust settles.
I haven't seen any tracking information or a package... Help?
THanks!
@Trinkets. Don't hate me because I got something you desperately wanted and didn't get, hate me because.....
Never mind, go ahead and hate for getting what you wanted and didn't get.
@Matthew
The following is direct from the EK team:
As always, people can reach out to us via support@explodingkittens.com. The more clear the subject line of the email, the easier it is to resolve the issue quickly.
If the issues are related to SHIPPING/FULFILLMENT (wrong address, wrong/incomplete order, wrong packing slip, etc.) backers can get more immediate help by reaching out to our fulfillment help team directly: explodingkittens@support.blackbox.cool
Don't expect to get an instant reply, it may take a while.
Hang in there buddy $
If you have an issue... send an email to support@explodingkittens.com
Be as descriptive as you can in a short subject so the proper person on staff can address your issue. Then be polite and descriptive of your problem in the body of the email.
Be patient. There are literally thousands of emails going in and out, they WILL get to you.
Don't hate da Playa, hate da game!!!!
That said, Bella is flying to Chicago this weekend to bring me my replacement Standard deck.
Okay....
Actually she was coming anyway... But she said she would bring me my replacement deck.
Bella is awesome
Isn't she? Have you met her?
I haven't, but I have emailed back and forth with her some
LZ! Forward forward! I wanna see! (the smile-inducing email)
I got mine!!!
I'm very fortunate, she attended my first play test party and stayed to help with the crowd. She was great, very friendly and personable. A real asset to the creative team and a lovely young person.
I agree, PoT - incredibly smart, sweet and friendly.
Hey, if LZ shares it with one, he needs to share it with all!!!!!
@Richard Ditka
Nobody likes a braggert ;-)
Just kidding. Congratulations!!
*Dutko
Sorry, my phone is still drunk
You've met her Creeper?
not in persion, but just through e-mail, and twitters.
I hope you get the chance, she is definitely worth meeting. Perhaps if we can get a Kitten-Con together.
Did not receive tracking information (did receive the Blackbox notification), but the Exploding Kittens were deiivered by DHL today (in The Netherlands). Hurray! And it looks great.