Never received survey. Sent two emails... Still waiting on response :(
C.F. "The Ex-President" Heyns 2015-05-30T17:50:41-04:00
Sorry to hear about that AJ. Hopefully you will have an answer soon.
Zed 2015-05-30T17:53:30-04:00
@creator
I sent you a message before you guys sent the survey and still no reply, I realise you are busy but I really need an answer before I can give you my address on the survey.
I need to know if it will be early or late July for shipping? I'm asking because i am moving house on the 26th of July and i sort of need to know approximately when it will arrive to know what address to give.
C.F. "The Ex-President" Heyns 2015-05-30T18:13:29-04:00
Shipping will vary regardless of where you are. They will send them out in batches just like the email. You will get it in July. If there is a problem in not knowing where you will be, send it to someone you trust or ask the post office to hold your mail for you. That will include packages.
Geist de la Muerte Gatito 2015-05-30T20:21:40-04:00
Oh Kayyyyy....I'll take that as a no.
Rob Usdin 2015-05-30T20:33:31-04:00
Still no survey and no response from support. A message here if they are still sending them would put minds at ease.
Señor Skunkeeten 2015-05-30T20:38:19-04:00
stil no survey..........................................the lord have mercy
Epicderpguy 2015-05-30T20:40:07-04:00
Hi, I work with the exploding kittens team. And yes, we are still sending out the emails. If you do not revive the email by the end of next week please feel free to email us with any questions. We are trying to send out the emails as fast as we can. Soon your game will be sent soon.
Does this work as an excuse?
Señor Skunkeeten 2015-05-30T20:41:33-04:00
Be respectful and considerate.
Epicderpguy 2015-05-30T20:42:43-04:00
So is that a yes?
Señor Skunkeeten 2015-05-30T20:43:57-04:00
Leave a comment
Epicderpguy 2015-05-30T20:48:53-04:00
In that case I'll leave this here "comment"
Señor Skunkeeten 2015-05-30T20:51:02-04:00
lol yeah that works! Hope the gods have merci and spare me my deck
Epicderpguy 2015-05-30T20:51:59-04:00
Nevar
Señor Skunkeeten 2015-05-30T20:54:09-04:00
I have sinned. Wash me of my sins.. I promise ill do good to these cats
Epicderpguy 2015-05-30T20:56:53-04:00
I forgive you. But if this cat we send you explodes. Well. You will die.
The Kitten Con was never completely planned, so it's on if we pull it off.
Lord Zombitten 2015-05-30T21:24:39-04:00
I went to a scout camp last night. I wore my KC shirt. The kids loved it!
Lord Zombitten 2015-05-30T21:27:45-04:00
I saw a comment about gmail doing funny stuff with the survey emails. My gmail account put it in the "Promotions" tab. Look there if you can't find it in your gmail inbox.
Lord Zombitten 2015-05-30T21:30:24-04:00
Zed, I don't know how it is in other countries, but I know that in the U.S. and the Netherlands, you can forward all your mail from your old address to your new address for a month for free.
Lord Zombitten 2015-05-30T21:34:43-04:00
I'm here all alone, I can do whatever I want. I'm 31 years old and pretending I'm a robot!
Lord Zombitten 2015-05-30T21:37:20-04:00
You gotta watch out for those gogo-zombittens. Their AI brains are encased in a Farraday cage within a titanium cranium.
Lord Zombitten 2015-05-30T21:37:54-04:00
I meant robo-zombittens! Damme autocorrect!
Lord Zombitten 2015-05-30T21:38:47-04:00
I meant damn autocorrect, damn autocorrect!
Epicderpguy 2015-05-30T21:58:26-04:00
beep boop me iz best robot.
Lord Zombitten 2015-05-30T22:00:51-04:00
We'll see about that!
Geist de la Muerte Gatito 2015-05-30T22:13:21-04:00
I'm getting ready for Awesome Con tomorrow. I wish I could bring the EK deck with me to play with other folks. I'll just have to wait for next year.
Powers of Tesla 2015-05-30T22:27:40-04:00
EK just posted on Facebook. All surveys have been sent. If you didn't get yours it's time to contact the team.
Adrienne 2015-05-30T22:29:14-04:00
I didn't get a survey. I just did a "forgot password" via the FAQ page and got in that way. Just make sure you use the email address that is attached to your Kickstarter account
Make sure to check your spam and promotions tabs as well. Search your in box for the word {exploding}. Also at this point, definitely send them an email if it didn't show up and it cannot be found.
Geist de la Muerte Gatito 2015-05-30T23:00:08-04:00
Looks like the cards will be mailed out on time. To the EK Team: Thanks for hosting an awesome KS campaign. It's been a wild and fun ride and I have no doubt people will be enjoying this game for years to come. If you are ever in the D.C. area, first round is on me.
AJ Campbell 2015-05-30T23:02:09-04:00
Found my survey in Spam. Just tried to place my order on PledgeManager. Got this: "500 Internal Server Error, nginx" Tried in a different browser: "Your one-time token has expired." Help?
Evan Wee 2015-05-30T23:04:49-04:00
I keep getting the 500 Internal Server Error with nginx as well.
Russell Tan 2015-05-30T23:09:59-04:00
Getting 500 Internal Server Error nginx too.
Powers of Tesla 2015-05-30T23:10:00-04:00
At this point if there are errors, problems or any type of problem you cannot resolve, your best bet, rather than posting here, is to contact the team directly by sending an email to
What's the point of the "survey"? For people to miss it and to lose out on what they paid for? Pretty pointless .
Dave Spicer 2015-05-30T23:17:05-04:00
Not in SPAM, nor inbox, nor trash.. Sadface...
Daniel Dow 2015-05-30T23:22:29-04:00
Hmmm it seems like too many people trying to do the survey at once after the last email went out. I get part way through the process before I get 500 Internal Server Error
Travis Stradder 2015-05-30T23:26:28-04:00
I can neither complete the survey nor contact technical support. Both result in a the following error
"500 Internal Server Error
nginx"
It would appear that the tech support went through.
Scott Michael 2015-05-30T23:28:44-04:00
What? I thought I already paid for the game. Why so many emails and surveys and crap?
Scott Michael 2015-05-30T23:34:45-04:00
Whatever Pledgemanager is, it doesn't work very well and confuses users.
Toni Menconi 2015-05-30T23:41:13-04:00
Can't find it in my email anywhere. Super bummed.
Neal Romain 2015-05-30T23:45:02-04:00
everytime i do my survery (multiple computers tried).. the website crashes, can we submit this manually to someone?
Jasha Williams 2015-05-30T23:50:22-04:00
I did not get a survey.
Jackson Rush 2015-05-30T23:50:38-04:00
Never got a survey
Holly Kidson 2015-05-30T23:51:00-04:00
Is it possible too many people are trying to submit their survey responses due to the recent email update? Like others, I got an error from Pledge Manager. Ya'll may either want to chat with the third party managing your backer info, or extend the deadline a little if this takes a long time to resolve.
Zack Lara 2015-05-30T23:51:11-04:00
Never got a survey and your survey faq link is b0rked
Jasha Williams 2015-05-30T23:51:42-04:00
This sucks. Paid for it - backed it ... and will not get it because of a HIGHLY unorganized method. :(
Justin Gensel 2015-05-30T23:55:16-04:00
Need my survey still guys :(
Nehemiah Trostle 2015-05-30T23:58:33-04:00
Emailed support, link broken, is this a joke? I didn't move why wouldn't you have my address?
Jack "Meow-tair, Head Catssassin" 2015-05-31T00:04:56-04:00
I'm a little confused. I backed the campaign, got my survey, filled it out, said I wanted the NSFW pack, and sent the survey off. Says completed, receipt for NSFW pack 35$, yada, yada, yada. Is that the reward they're talking about or was that something else entirely that I overlooked?
Jack "Meow-tair, Head Catssassin" 2015-05-31T00:05:47-04:00
Because, gorram it, I want my trinkets!
Jack "Meow-tair, Head Catssassin" 2015-05-31T00:07:27-04:00
I have to assume that's what they're talking about.
Julio García Gonzales 2015-05-31T00:18:13-04:00
No survey guys :( I sent an email to your support email but i have no answer yet.
Señor Skunkeeten 2015-05-31T00:18:51-04:00
yeah i havent gotten my survey yet! Who do i email??
Nehemiah Trostle 2015-05-31T00:21:58-04:00
Kitties, I used the FAQ link on their Facebook page, and was able to complete the survey that way.
Alexander P. Mann 2015-05-31T00:28:31-04:00
no survey here.
Alexander P. Mann 2015-05-31T00:35:05-04:00
wait... apparently I had missed it, filed it in my exploding kittens portion.. all fixed, completed, and done now. :D
Toni Menconi 2015-05-31T00:37:10-04:00
Got the survey resent!! Now I will be receiving my Kittens soon!! Yayayay!!
Andrew Stott 2015-05-31T00:43:30-04:00
No matter what I do I cant get my survey. I went through the process... My kickstarter email was changed at one point. Please help!
Adam Clark 2015-05-31T01:19:15-04:00
Hey folks, anyone still unable to find their invites, you can pop over to https://explodingkittens.pledgemanager.com/projects/explodingkittens/ and click the "request new invite" button to send yourself a new one. Be sure and use your original Kickstarter email address. You should have a shiny new invite in < 5 minutes! Be sure and check out the "Some things to help you find your invite" section on the re-invite page once you pop in your email address. Lots of tips in case your email box likes eating kitten-related emails.
NOTE: If you changed your email between the end of this project (end of February) and now, you'll need to contact support and have them change it for you so they can send you an invite to your new email address.
(Please feel free to re-share if this falls off the page and you see other folks having trouble.)
Playright 2015-05-31T01:26:12-04:00
Please work on getting a better survey.
We did not get one, and requesting another on your site does not work.
Perhaps using the one that Kickstarter provides may work?
Adam Clark 2015-05-31T01:34:27-04:00
@Playright > Your address appears to be a gmail address. Did you look in your promotions tab, or search your inbox for "Exploding kittens"?
Anja "Cha!" Allen 2015-05-31T02:03:35-04:00
Hope everyone gets their pledgemaster survey issues resolved! Check the Comment thread on tips and resources to resolve your issues and if all fails please do as PoT said "At this point if there are errors, problems or any type of problem you cannot resolve, your best bet, rather than posting here, is to contact the team directly by sending an email to
support@explodingkittens.com"
Hi, when I backed this is spent $160 dollars for the box with the first edition deck and the NSFW deck, "bought" four for my work mate and I. Now when completing the survey, if I choose to buy the same decks it only offers me $140 and now says I owe $18. I hope this is a mistake that can be correct because thats not cool.
Hi Jared, maybe check your credit card statement and see if it says $160 or $140 as the survey appears to pick up. The single deck is $20 and the combo with the NSFW is $35. It seems strange there's an $18 showing up. Are you outside of the States?
Hi again Sabina...I can only speculate that depending on how many decks you ordered the shipping cost goes up as well and that the shipping cost you saw only relates to one (1) deck but again best is to address your issue by emailing support@explodingkittens.com as stated in multiple places
Anja "Cha!" Allen 2015-05-31T03:14:26-04:00
Tips from Adam Clark:
Hey folks, anyone still unable to find their invites, you can pop over tohttps://explodingkittens.pledgemanager.com/projects/explodingkittens/ and click the "request new invite" button to send yourself a new one. Be sure and use your original Kickstarter email address. You should have a shiny new invite in < 5 minutes! Be sure and check out the "Some things to help you find your invite" section on the re-invite page once you pop in your email address. Lots of tips in case your email box likes eating kitten-related emails.
NOTE: If you changed your email between the end of this project (end of February) and now, you'll need to contact support and have them change it for you so they can send you an invite to your new email address.
Check your Spam/junk folders and in Gmail look in your promotions tab, or search your inbox for "Exploding Kittens"
(Please feel free to re-share if this falls off the page and you see other folks having trouble.)
And as Powers of Tesla says:
At this point if there are errors, problems or any type of problem you cannot resolve, your best bet, rather than posting here, is to contact the team directly by sending an email to
support@explodingkittens.com
Never received survey. Sent two emails... Still waiting on response :(
Sorry to hear about that AJ. Hopefully you will have an answer soon.
@creator
I sent you a message before you guys sent the survey and still no reply, I realise you are busy but I really need an answer before I can give you my address on the survey.
I need to know if it will be early or late July for shipping? I'm asking because i am moving house on the 26th of July and i sort of need to know approximately when it will arrive to know what address to give.
for an interlude, here are some tiny kitten figurines.
http://9gag.com/gag/aYW9Ye0
Shipping will vary regardless of where you are. They will send them out in batches just like the email. You will get it in July. If there is a problem in not knowing where you will be, send it to someone you trust or ask the post office to hold your mail for you. That will include packages.
Oh Kayyyyy....I'll take that as a no.
Still no survey and no response from support. A message here if they are still sending them would put minds at ease.
stil no survey..........................................the lord have mercy
Hi, I work with the exploding kittens team. And yes, we are still sending out the emails. If you do not revive the email by the end of next week please feel free to email us with any questions. We are trying to send out the emails as fast as we can. Soon your game will be sent soon.
Does this work as an excuse?
Be respectful and considerate.
So is that a yes?
Leave a comment
In that case I'll leave this here "comment"
lol yeah that works! Hope the gods have merci and spare me my deck
Nevar
I have sinned. Wash me of my sins.. I promise ill do good to these cats
I forgive you. But if this cat we send you explodes. Well. You will die.
The Kitten Con was never completely planned, so it's on if we pull it off.
I went to a scout camp last night. I wore my KC shirt. The kids loved it!
I saw a comment about gmail doing funny stuff with the survey emails. My gmail account put it in the "Promotions" tab. Look there if you can't find it in your gmail inbox.
Zed, I don't know how it is in other countries, but I know that in the U.S. and the Netherlands, you can forward all your mail from your old address to your new address for a month for free.
I'm here all alone, I can do whatever I want. I'm 31 years old and pretending I'm a robot!
You gotta watch out for those gogo-zombittens. Their AI brains are encased in a Farraday cage within a titanium cranium.
I meant robo-zombittens! Damme autocorrect!
I meant damn autocorrect, damn autocorrect!
beep boop me iz best robot.
We'll see about that!
I'm getting ready for Awesome Con tomorrow. I wish I could bring the EK deck with me to play with other folks. I'll just have to wait for next year.
EK just posted on Facebook. All surveys have been sent. If you didn't get yours it's time to contact the team.
I didn't get a survey. I just did a "forgot password" via the FAQ page and got in that way. Just make sure you use the email address that is attached to your Kickstarter account
Email the team at
support@explodingkittens.com
Let them know you didn't get it.
Make sure to check your spam and promotions tabs as well. Search your in box for the word {exploding}. Also at this point, definitely send them an email if it didn't show up and it cannot be found.
Also, Unravel funded!!! W00T WOOT~!
Looks like the cards will be mailed out on time. To the EK Team: Thanks for hosting an awesome KS campaign. It's been a wild and fun ride and I have no doubt people will be enjoying this game for years to come. If you are ever in the D.C. area, first round is on me.
Found my survey in Spam. Just tried to place my order on PledgeManager. Got this: "500 Internal Server Error, nginx" Tried in a different browser: "Your one-time token has expired." Help?
I keep getting the 500 Internal Server Error with nginx as well.
Getting 500 Internal Server Error nginx too.
At this point if there are errors, problems or any type of problem you cannot resolve, your best bet, rather than posting here, is to contact the team directly by sending an email to
support@explodingkittens.com
What's the point of the "survey"? For people to miss it and to lose out on what they paid for? Pretty pointless .
Not in SPAM, nor inbox, nor trash.. Sadface...
Hmmm it seems like too many people trying to do the survey at once after the last email went out. I get part way through the process before I get 500 Internal Server Error
I can neither complete the survey nor contact technical support. Both result in a the following error
"500 Internal Server Error
nginx"
It would appear that the tech support went through.
What? I thought I already paid for the game. Why so many emails and surveys and crap?
Whatever Pledgemanager is, it doesn't work very well and confuses users.
Can't find it in my email anywhere. Super bummed.
everytime i do my survery (multiple computers tried).. the website crashes, can we submit this manually to someone?
I did not get a survey.
Never got a survey
Is it possible too many people are trying to submit their survey responses due to the recent email update? Like others, I got an error from Pledge Manager. Ya'll may either want to chat with the third party managing your backer info, or extend the deadline a little if this takes a long time to resolve.
Never got a survey and your survey faq link is b0rked
This sucks. Paid for it - backed it ... and will not get it because of a HIGHLY unorganized method. :(
Need my survey still guys :(
Emailed support, link broken, is this a joke? I didn't move why wouldn't you have my address?
I'm a little confused. I backed the campaign, got my survey, filled it out, said I wanted the NSFW pack, and sent the survey off. Says completed, receipt for NSFW pack 35$, yada, yada, yada. Is that the reward they're talking about or was that something else entirely that I overlooked?
Because, gorram it, I want my trinkets!
I have to assume that's what they're talking about.
No survey guys :( I sent an email to your support email but i have no answer yet.
yeah i havent gotten my survey yet! Who do i email??
Kitties, I used the FAQ link on their Facebook page, and was able to complete the survey that way.
no survey here.
wait... apparently I had missed it, filed it in my exploding kittens portion.. all fixed, completed, and done now. :D
Got the survey resent!! Now I will be receiving my Kittens soon!! Yayayay!!
No matter what I do I cant get my survey. I went through the process... My kickstarter email was changed at one point. Please help!
Hey folks, anyone still unable to find their invites, you can pop over to https://explodingkittens.pledgemanager.com/projects/explodingkittens/ and click the "request new invite" button to send yourself a new one. Be sure and use your original Kickstarter email address. You should have a shiny new invite in < 5 minutes! Be sure and check out the "Some things to help you find your invite" section on the re-invite page once you pop in your email address. Lots of tips in case your email box likes eating kitten-related emails.
NOTE: If you changed your email between the end of this project (end of February) and now, you'll need to contact support and have them change it for you so they can send you an invite to your new email address.
(Please feel free to re-share if this falls off the page and you see other folks having trouble.)
Please work on getting a better survey.
We did not get one, and requesting another on your site does not work.
Perhaps using the one that Kickstarter provides may work?
@Playright > Your address appears to be a gmail address. Did you look in your promotions tab, or search your inbox for "Exploding kittens"?
Hope everyone gets their pledgemaster survey issues resolved! Check the Comment thread on tips and resources to resolve your issues and if all fails please do as PoT said "At this point if there are errors, problems or any type of problem you cannot resolve, your best bet, rather than posting here, is to contact the team directly by sending an email to
support@explodingkittens.com"
In the meantime I'm spinning some music:
She Blinded Me With Science
https://www.youtube.com/watch…
Everything everyone wants... Everything She Wants
https://www.youtube.com/watch…
How have my fellow KittenCorpsers been? :)
Never Gonna Give You Up
https://www.youtube.com/watch…
Let's Groove...tonight ;)
https://www.youtube.com/watch…
Hi, when I backed this is spent $160 dollars for the box with the first edition deck and the NSFW deck, "bought" four for my work mate and I. Now when completing the survey, if I choose to buy the same decks it only offers me $140 and now says I owe $18. I hope this is a mistake that can be correct because thats not cool.
When Michael still looked liked Michael...
Don't Stop 'Til You Get Enough
https://www.youtube.com/watch…
You...yes, You...You Should Be Dancing
https://www.youtube.com/watch…
It will all resolve itself in Time (Clock Of The Heart)
https://www.youtube.com/watch…
Hi Jared, maybe check your credit card statement and see if it says $160 or $140 as the survey appears to pick up. The single deck is $20 and the combo with the NSFW is $35. It seems strange there's an $18 showing up. Are you outside of the States?
Best is to email support@explodingkittens.com
Good Luck on resolving it!
Just Me, Myself and I... Don't Disturb This Groove
https://www.youtube.com/watch…
All I Do Is Think Of You...Exploding Kittens
https://www.youtube.com/watch…
I feel so Incomplete without my Exploding Kittens
https://www.youtube.com/watch…
So much gold...I'm So Excited
https://www.youtube.com/watch…
One Thing Leads To Another
https://www.youtube.com/watch…
I certainly won't back another project that isn't entirely on kickstarter and springs surprise costs at you after the kickstarter ended.
Here I Go Again
https://www.youtube.com/watch…
Hi Sabina, what surprise costs are you talking about? Do you mean international shipping fees?
Gives me the Teen feels :)
Send Me An Angel
https://www.youtube.com/watch…
Nothing Else Matters
https://www.youtube.com/watch…
Is there a reason you a trying to push the message with issues down to where they can't be seen anymore?
I'm talking about extra shipping costs on top of the shipping costs stated on the campaign page.
Wish You Were Here
https://www.youtube.com/watch…
I'll never be your...Beast Of Burden
https://www.youtube.com/watch…
Hi again Sabina...I can only speculate that depending on how many decks you ordered the shipping cost goes up as well and that the shipping cost you saw only relates to one (1) deck but again best is to address your issue by emailing support@explodingkittens.com as stated in multiple places
Tips from Adam Clark:
Hey folks, anyone still unable to find their invites, you can pop over tohttps://explodingkittens.pledgemanager.com/projects/explodingkittens/ and click the "request new invite" button to send yourself a new one. Be sure and use your original Kickstarter email address. You should have a shiny new invite in < 5 minutes! Be sure and check out the "Some things to help you find your invite" section on the re-invite page once you pop in your email address. Lots of tips in case your email box likes eating kitten-related emails.
NOTE: If you changed your email between the end of this project (end of February) and now, you'll need to contact support and have them change it for you so they can send you an invite to your new email address.
Check your Spam/junk folders and in Gmail look in your promotions tab, or search your inbox for "Exploding Kittens"
(Please feel free to re-share if this falls off the page and you see other folks having trouble.)
If you receive any kind of error message while completing the survey please email support@explodingkittens.com
And as Powers of Tesla says:
At this point if there are errors, problems or any type of problem you cannot resolve, your best bet, rather than posting here, is to contact the team directly by sending an email to
support@explodingkittens.com
Walk This Way ... support@explodingkittens.com
https://www.youtube.com/watch…
Situation ? ... support@explodingkittens.com
https://www.youtube.com/watch…
(You Gotta) Fight For Your Right (To Party) ---> support@explodingkittens.com
https://www.youtube.com/watch…
We're Not Gonna Take it ---> support@explodingkittens.com
https://www.youtube.com/watch…
This Is How We Do It ---> support@explodingkittens.com
https://www.youtube.com/watch…
Come On Feel The Noise ---> support@explodingkittens.com
https://www.youtube.com/watch…
I'll Be There For You ---> support@explodingkittens.com
https://www.youtube.com/watch…
Simply Irresistible ---> support@explodingkittens.com
https://www.youtube.com/watch…
(Everything I Do) I Do It For You ---> support@explodingkittens.com
https://www.youtube.com/watch…
Right Here Waiting ---> support@explodingkittens.com
https://www.youtube.com/watch…