Eric 'Trinkets&Nopes' Baumgarten 2015-08-08T10:18:23-04:00
Everyone with issues has to realiza, that they were hoping for 500 backers. They got almost 220,000!!! It's almost a miracle that the expected delivery date didn't change. It could have easily been pushed back months. So if it takes another week or 2 to fix everyone's problems, it's still unbelievably fast.
I agree that they aren't responding to each and every person immediately, but that would take a lot longer to resolve eberyones issues. Also, it doesn't mean that they aren't working extremely hard to get issues resolved. They are. So please be patient and understanding of what they are going through.
Akash Mankar 2015-08-08T10:20:46-04:00
@John:
I use a chrome extension called sidekick while sending my emails. It notifies you when the receiver opens your sent email. In my case I sent the email on Saturday. On Tuesday night it was opened without any reply to me, and then it was again opened on Wednesday evening when a got a reply.
sur0x 2015-08-08T11:51:16-04:00
still no reply from support or blackbox, sicne tuesday... still no tracking number
Paul Spencer 2015-08-08T13:52:47-04:00
I did get a delivery, unfortunately it's two boxes of NSFW cards. I've tried emailing, using facebook and twitter with zero response, this was over a week ago. I backed this kickstarter because I had faith in the people involved, I'm very disappointed. No more kickstarters.
Lungs 2015-08-08T14:17:43-04:00
I got all my games today (4 regular + 1 NSFW) . Perfect Condition!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-08T14:22:15-04:00
I know there's a few people waiting to hear from Exploding Kittens team, or Blackbox. Just be patient. If you have contacted them, they are sifting through tons of emails and figuring out how to resolve everyone's issues. Just give them a little more time. Whatever your issue, they will take care of it.
Lord Zombitten 2015-08-08T14:58:55-04:00
Indeed. We don't know what the rate of perfect successes is, but if it's even 99% (which would be incredibly stellar for two start-up companies working on a joint venture), that still leaves nearly 2,200 incorrect orders. That's still a lot. It's going to take time to get to them all.
Om Patri 2015-08-08T15:18:33-04:00
Absolutely amazing Kickstarter - the item, the packaging, the delivery, kudos to the team! My package was delivered on 31st July, I only got around to opening it today. I moved to a new place and need to make some friends now so I can play with more people.
Lord Zombitten 2015-08-08T15:22:14-04:00
Exploding Kittens should help you make new friends
Erik Thue 2015-08-08T15:39:30-04:00
I am still waiting for my cards, should i do something or just wait?
MadJo 2015-08-08T16:05:58-04:00
@Eric, they should make that statement here, on this platform, where ALL backers can see it. I'm not on Facebook, how am I supposed to know?!
Powers of Tesla 2015-08-08T17:07:30-04:00
Forgive the length of this post.
I just finished an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving you decks. The creative hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily die to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Lord Zombitten 2015-08-08T17:20:52-04:00
Well said, PoT!
Powers of Tesla 2015-08-08T17:39:17-04:00
KC folk. I just posted to the site forum with additional info.
Micah "Zem the Mattress" Philson 2015-08-08T17:47:54-04:00
I just saw that, PoT. Good timing on my part!
Micah "Zem the Mattress" Philson 2015-08-08T18:13:06-04:00
Just been playing a heck of alot of GTA recently and letting my brother have some fun on that and skyrim.
Powers of Tesla 2015-08-08T18:23:33-04:00
For those who were wondering about how rich the creators would getting from this Kickstarter. An article.
After playing a couple dozen games this weekend. I would love a new card type added that would reverse the direction of turn order. So players aren't only attacking the same person.
Powers of Tesla 2015-08-08T18:56:18-04:00
@Donald. Your request has already been forwarded to the creative team and is under consideration.
Micah "Zem the Mattress" Philson 2015-08-08T18:58:08-04:00
That was a big one that came up in our games too.
Powers of Tesla 2015-08-08T19:02:19-04:00
I got it three times during play testing. They know.
Cornelius Heller 2015-08-08T21:54:37-04:00
Received my shipment. Thanks for the great game! So much fun...
(=^・ｪ・^=)
(T.N.T()--✹
Micah "Zem the Mattress" Philson 2015-08-08T23:02:31-04:00
Wow, now that almost all of the games have been delivered, there're like no comments here!
Micah "Zem the Mattress" Philson 2015-08-08T23:04:31-04:00
Nice to see you on here so much, PoT!
And LZ off giving me a chance to catch up a little. Some day! ... *shakes fist*
Josh Kirven 2015-08-08T23:17:48-04:00
Just came back from a wedding reception party. Wasn't sure what to expect but brought the game anyway, just in case. I pulled it out, played a game of 9 people and even the spectators had a great time. I LOVE this game!! Thanks guys for running a campaign like it should be run.
Micah "Zem the Mattress" Philson 2015-08-08T23:23:34-04:00
Josh, that sounds like the perfect time for this game! This game is perfect for just whipping out at random, unlike some things... (long day, don't ask)
I think we need a compact carrier about the size of just the deck to carry in your pocket or something to have it at the ready. I have a hard case for some weatherproof cards I was thinking about using.
Lord Zombitten 2015-08-08T23:50:48-04:00
The playtest deck is a good size for just carrying around.
Lord Zombitten 2015-08-08T23:51:26-04:00
Zem, I was only gone because I was playing Zombicide with my family
Lord Zombitten 2015-08-09T00:12:54-04:00
And now you're gone, so I can ruin your progress some more.
Lord Zombitten 2015-08-09T00:13:11-04:00
We won, by the way
Micah "Zem the Mattress" Philson 2015-08-09T00:55:26-04:00
Seriously?
Micah "Zem the Mattress" Philson 2015-08-09T00:55:39-04:00
You just come back on after awhile
Micah "Zem the Mattress" Philson 2015-08-09T00:55:51-04:00
and put up four comments
Micah "Zem the Mattress" Philson 2015-08-09T00:55:59-04:00
that could've easily been one?
Micah "Zem the Mattress" Philson 2015-08-09T00:56:33-04:00
And just in case, : Powers of Tesla about 8 hours ago
Forgive the length of this post.
I just finished an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving you decks. The creative hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily die to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Gabriele Amodeo 2015-08-09T01:30:18-04:00
Has anyone else had a problem where their box has stopped making the meow sound upon opening? Is it powered by battery (in which case I may have a faulty battery) or is it solar via the cat's eye (in which case I may just need to leave the box open to recharge it)?
Lord Zombitten 2015-08-09T01:36:12-04:00
Gabriele, both. There is a battery, but there's a photosensitive switch that activates the sound.
Gabriele Amodeo 2015-08-09T01:54:26-04:00
@Lord Thanks for the reply. So if I leave the box open, would that drain the battery, recharge it, or have no effect on it?
Mikey & Amir 2015-08-09T01:58:50-04:00
If someone plays an attack card, and there's only exploding kitten cards left, does the next player have to pick up an exploding kitten card twice in a row?
Lord Zombitten 2015-08-09T01:59:12-04:00
It seems to only work once per exposure, so I don't think leaving it open would have any effect on the battery
Lord Zombitten 2015-08-09T02:00:01-04:00
Mikey, only if they can defuse it the first time.
Micah "Zem the Mattress" Philson 2015-08-09T03:05:18-04:00
I would think leaving it open activates the photosensor the whole time, which uses electricity, but the sound only happens once per exposure. I like to try to keep it closed just to be sure.
Sean 2015-08-09T03:51:27-04:00
Is anyone else disappointed in the quality of the cards? After a handful of plays, the edges of our decks are knicked up and, in and cases, starting to peel apart.
Paul Spencer 2015-08-09T05:04:29-04:00
Wow, I'm getting tired of hearing about what a rough time they're having dealing with customers.
This project received $8.7 million dollars in funding. To hear there are only three people handling customer emails doesn't gain sympathy, it makes me angry. HIRE MORE PEOPLE. If you're making a complete hash of shipping and are inundated with customer problems, you screwed up and the way you're handling it is making it worse. I'm not complaining after a couple of hours, I'm complaining about not hearing for over a week. HIRE MORE PEOPLE.
Avinash Vora 2015-08-09T06:21:24-04:00
Received my international shipment on the 2nd of August. The game is absolutely amazing! I've had fun every time, and both the regular and NSFW decks are hilarious. The first few rounds were filled with sniggering at the drawing of every new card.
The cards are a little lower quality than I expected—the edges are nicked and peeling after a handful of games, but honestly, I expect poor quality from every Kickstarter I back, and this is no exception. The fulfillment, the fun, the backing of the promise are all better than every single other Kickstarter I have backed.
Count me in for any future project by these guys!
Jacky CHEN 2015-08-09T07:19:13-04:00
still wainting my decks !! hope to get it soon =)
Jaime Kramer 2015-08-09T08:22:58-04:00
Here is my unboxing video for Exploding Kittens. Be aware that the super secret surprise is shown!
If I have not received an email regarding the shipment of the game, should I be concerned? How can I double check to make sure you have the info you need to send my game?
Thanks!
Eric 2015-08-09T09:51:45-04:00
Just got my copy in the UK, thanks!
Powers of Tesla 2015-08-09T09:57:34-04:00
@Jennifer.
First be sure you've checked ALL of your junk/spam/promotional email folders.
If you use gmail there are more than one junk folder.
If there is nothing there, you can send an email to support@explodingkittens.com in the subject line put something to the effect of "No Shipment Notification".
Be patient. There are three people handling hundreds of emails every day, they are working as fast as they can.
Powers of Tesla 2015-08-09T10:17:05-04:00
Yesterday I had an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving your decks. The creative team hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily die to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Lord Zombitten 2015-08-09T10:41:27-04:00
And remember, most of the money they raised for this campaign went to Kickstarter and production/shipping. Then there are the salaries of people they already have hired to consider. The point is, hiring more people at this point is much easier said than done.
Powers of Tesla 2015-08-09T10:50:47-04:00
I must say, I find it odd how freely people are willing to spend someone else's money. Especially not knowing how much money that other person has or is likely to get. The number of people that have posted, indicating how happy they are vs. the number of people posting with complaints is staggering, particularly when you take in to account that people who are satisfied, by and large, don't say anything.
Lord Zombitten 2015-08-09T10:55:43-04:00
Agreed. I think people also need to realize that at this point, Exploding Kittens isn't generating any revenue, so what they got from KS is what they have. They have to lean on that for production, shipping, SWOB, etc. Until they start selling it retail, their 'profits' are going to continue to dwindle. I think they've done an extraordinary job for the size of this project.
Powers of Tesla 2015-08-09T12:20:21-04:00
Not to mention the fact that in order for it to continue in to the future money has to be expended on research in to new projects, expansion packs, etc...
None of that happens by accident or for free. These people spent nearly a year of their own time and treasure to make this game happen, they deserve a pay day, much of the profit from the Kickstarter is being re-invested in to making something that lives on and goes forward. A self sustaining company means jobs for people, it means success for the creators, and oh, by the way, it means a lot of fun for those of us who like the game. (Not that it matters). Elan is traveling all over, doing his best to keep the buzz going, he's been doing that since the KS campaign started, does everyone remember that he doesn't HAVE a "regular" job other than EK?
Cut them some slack, give 'em a break. You are being heard. You will get what you paid for even if it takes another month or two to figure out what needs to be done. Patience is a virtue.
Those of you asking for help will be helped, we've all been there.
Those of you giving constructive feedback about things that can be improved are being paid attention to and your feedback is valued.
Those if you whining like two year olds will be mocked and then ignored by those of us who spend entirely too much time here trying to help those with legitimate questions..
However, I do think that the EK team should post an update here on the feed themselves, to let people know "We hear you, we're working on fixing it, please give us a bit of time. The kittens have caused a massive mailslide, and we're inundated, and desperately trying to find solutions." or words to that effect. That might at least stem the tide a bit.
And I don't mean on Facebook, it was a Kickstarter project, so they should make it a Kickstarter update too, so that all backers have the same info.
Those Updates are the main source of news about the Kickstarter projects, and they aren't meant just for good news. Not everyone is in the luxury position of being able to have lunch with the EK team.
I understand that they have invested a lot of time into this project, and I am proud to be a backer of their dream/nightmare (depending on how you look at it), but as a person who hasn't received A) a shipping confirmation email, B) the game, and C) response on my emailed request, I am getting a bit worried.
It would be nice if they took 5 minutes to tell us that they are working on finding solutions in an official Kickstarter Update.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-09T17:48:27-04:00
@PoT + infinity
(Do we really spend too much time on here?)
Eric 'Trinkets&Nopes' Baumgarten 2015-08-09T18:24:18-04:00
@MadJo, you would be surprised the number of people who never check updates.
I'm not disagreeing with you. I think they could have done an update and possibly post on here, so we could keep reposting it, a few days ago. Just a "hey, shit happened and we're fixing it ASAP".
Rod "BaKhan" Mitchell 2015-08-09T18:39:05-04:00
Finally got a chance to play a few games last night! So much fun! Half the time was spent laughing at the cards! I ended up winning two out of four games. My wife has asked if we can play again tonight! Whoo hoo!
MadJo 2015-08-09T18:56:10-04:00
@eric, I know, there are people out there that either forget to look, and it is good that the fans take up the role that EK should do, to inform people who are worried that yes, there will be light at the end of the tunnel. Let's hope it comes soon.
And I hope that the EK team will become genuine millionaires from the game and the expansion packs and offshoots, if the reviews are any judge this game already is a big hit. I don't have any illwill towards them, I'm just feeling left out in the cold, while a lot of others already enjoy the warmth of exploded kittens and goats.
Craig Latta 2015-08-09T22:35:08-04:00
Got my EK game last week all the way over here in Dunedin New Zealand. Last night was the first chance I had to have a game and was impressed big time. Family love it. Great surprise on opening the box, very cool. Cheers
Julien Grimal 2015-08-10T00:59:44-04:00
THANK YOU
Alex Hooi Kuan Wai 2015-08-10T05:32:29-04:00
Anyone from Malaysia/South East Asian region got their yet? the anxiety is killing me!
Nikita Kalashnikov 2015-08-10T06:15:03-04:00
Got the parcel from the postal office. Best emotions during game unboxing ever! Thank you all a lot! :D
Albert Chua 2015-08-10T07:48:42-04:00
Greeting from Malaysia... Hope my kitties are on its way to papa... I haven't gotten mine too. :(
Lasse Granath 2015-08-10T08:08:20-04:00
Got mine in Sweden today, I just love it!
Joshua Chan 2015-08-10T08:10:07-04:00
Omg love this . And that unboxing experience omg
António C 2015-08-10T08:36:02-04:00
Arrived at Portugal!
Anaticula 2015-08-10T09:39:55-04:00
Arrived last week. Played it a couple times with my friends already. We enjoyed it very much. It is a fun game to play between other games. We don't find it as a game we could spend the whole evening playing, but enjoy it for game night when mixed with other games.
Doug Houseman 2015-08-10T09:58:42-04:00
My first game of Kittens was on an airplane at 35,000 feet. I had 3 rows of passengers involved in the game by the time we landed. Everyone was laughing and the flight attendants made several trips to our seats to see if we were OK during the 5 hour flight. First flight in a long time that people wished was longer than it was.
Kittens to abate Flyer Rage!
Should be a bumper sticker.
Joel Jimenez 2015-08-10T09:58:57-04:00
Amazing job! Got mine real quick; loved playing and the "surprise" inside.
Tommy Thompson 2015-08-10T10:10:54-04:00
@MadJo, I agree wholeheartedly about the EK team updating the status, especially in light of all comments on here that are apparently not being addressed, many of which could be allayed with a few words in an update. If there is information to share and concerns to address, then an update should be given.
I also agree about communicating here, at KS. Although ultimately EK does need to communicate outside of KS, anything that is relevant to the backers should be posted here, especially when it is update worthy.
Personally, I got the initial email on 7.30 and finally received shipping information on 8.07. Hopefully you'll get your info soon.
Sarah Childress 2015-08-10T10:14:14-04:00
I haven't received my game yet :( I'm excited to play though!
...help?
Fernando 2015-08-10T10:14:32-04:00
Exploding Kittens team,
From the bottom of my heart and with all my gratitude, I would like to congratulate you for all the effort and love addressed to this small, but explosive game. The details and that awesome surprise you hear the moment you open the box, makes it one of the many great stuff about the game. I went ahead and played with some friends here in my country (Panama). We spent hours laughing, thinking, bluffing, praying & sweating that the bomb wasn't the next card. Once again, thanks for all the effort and for such an amazing game!
Powers of Tesla 2015-08-10T10:29:26-04:00
Good morning my Corps. And how is everyone today?
Powers of Tesla 2015-08-10T10:39:16-04:00
@Sarah. Have you received the email from Blackbox with the info regarding your shipment? Have you checked ALL of your spam/junk mail folders?
If you have received the shipping email click the link and see when your shipment is due, if that date is more than 5 to 7 days in the past...
OR
If the answers to the first two questions are, respectively, "no" and "yes".
Send an email to support@explodingkittens.com. In the subject line put "No shipping email", or "Shipment X days overdue". Then in the body of the email explain what's going on. Please keep it as short as possible, they're getting a lot of emails.
If, on the other hand your shipping email is there, and the shipment is less than 3 or 4 days overdue, be patient, give it a bit more time, stuff happens.
Morning Kitten Corp. How's the line holding today?
Michael Long 2015-08-10T11:11:39-04:00
Emailed Blackbox last Monday about my shipment and sent an email to Exploding Kittens Support today. Hope I hear something soon. :/
Rod "BaKhan" Mitchell 2015-08-10T11:12:06-04:00
@GM, all is quiet on the western front...
Powers of Tesla 2015-08-10T11:24:52-04:00
G' Morning BaKhan, Great Mountain.
All is well here.
@Michael Long. Do not expect a reply soon, perhaps at all from the Exploding Kittens staff. They are swamped right now and working like crazy people to cover everyone having shipping issues. If there is a reason to contact you they will, if not, then probably they won't. They are getting your emails, they are reading your emails, they are taking your issues seriously.
I had lunch with one of the team over the weekend and she asked me to let everyone know, they hear you. They are doing their very best to get this thing covered. But it might take a bit for everyone to get everything simply due to Murphy's law and the nature of stuff.
Diane De Bernardo 2015-08-10T11:33:11-04:00
I still haven't received my shipment. My friends all got theirs more than a week ago. Should I be worried?
James Owen Ivey Jr. 2015-08-10T11:40:46-04:00
ive been slow in looking but i never got a survey email, is there by chance u guys can send a new one cause i would like to get my cards....thanx
Powers of Tesla 2015-08-10T11:50:13-04:00
@ JamesOwen Ivey Jr. Send an email to support@explodingkittens,com. In the subject line write "Never received survey" In the body of the email tell them where to send your order, and if there is anything else you NEED to know, or let them know. Keep it short, they are swamped with emails.
@Diane De Bernardo. Scroll down about half a page to an earlier comment by me to @Sarah. Everything you need to know is there.
Elan Lee 2015-08-10T12:48:27-04:00
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Joseph 2015-08-10T12:52:23-04:00
Got mine and loved it and the surprise inside. Had some friends over during the weekend and played it a bunch with both decks. The only thing I wish was different was the adult deck had a black back instead of red that way you could more easily separate the decks if you needed to when playing with younger kids.
Tobias Eriksson 2015-08-10T12:53:42-04:00
Got mine in Sweden today! I really loved the suprise(s) inside. We'll be playing this at home this weekend for sure :-)
Powers of Tesla 2015-08-10T13:08:18-04:00
Thank you Elan!
C.F. "The Ex-President" Heyns 2015-08-10T13:24:17-04:00
Thank You Elan and the Exploding Kittens Team!
Mikko Kurkinen 2015-08-10T13:26:15-04:00
Received my shipment in Finland today, awesome surprise!
Lord Zombitten 2015-08-10T13:43:12-04:00
Thank you, Elan! Our lives are better because of you!
Efraín Valencia 2015-08-10T13:51:38-04:00
THAT moment when you open the box!! XD
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T14:04:25-04:00
Elan FTW
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T14:07:16-04:00
@Idle. Congrats on your baby fluffy kitteh! !!! Looks like he's very intelligent.
Rob N 2015-08-10T14:34:36-04:00
got a chance to play this game over the weekend with a few people. Easily played 6 games and was funny each time.
Rob N 2015-08-10T14:37:54-04:00
as for separating the deck to play for different age groups... maybe next version add a mark on the face of the card for NSFW version. I like the back being one color since you can mix the decks together for big group play.
Everyone with issues has to realiza, that they were hoping for 500 backers. They got almost 220,000!!! It's almost a miracle that the expected delivery date didn't change. It could have easily been pushed back months. So if it takes another week or 2 to fix everyone's problems, it's still unbelievably fast.
I agree that they aren't responding to each and every person immediately, but that would take a lot longer to resolve eberyones issues. Also, it doesn't mean that they aren't working extremely hard to get issues resolved. They are. So please be patient and understanding of what they are going through.
@John:
I use a chrome extension called sidekick while sending my emails. It notifies you when the receiver opens your sent email. In my case I sent the email on Saturday. On Tuesday night it was opened without any reply to me, and then it was again opened on Wednesday evening when a got a reply.
still no reply from support or blackbox, sicne tuesday... still no tracking number
I did get a delivery, unfortunately it's two boxes of NSFW cards. I've tried emailing, using facebook and twitter with zero response, this was over a week ago. I backed this kickstarter because I had faith in the people involved, I'm very disappointed. No more kickstarters.
I got all my games today (4 regular + 1 NSFW) . Perfect Condition!
I know there's a few people waiting to hear from Exploding Kittens team, or Blackbox. Just be patient. If you have contacted them, they are sifting through tons of emails and figuring out how to resolve everyone's issues. Just give them a little more time. Whatever your issue, they will take care of it.
Indeed. We don't know what the rate of perfect successes is, but if it's even 99% (which would be incredibly stellar for two start-up companies working on a joint venture), that still leaves nearly 2,200 incorrect orders. That's still a lot. It's going to take time to get to them all.
Absolutely amazing Kickstarter - the item, the packaging, the delivery, kudos to the team! My package was delivered on 31st July, I only got around to opening it today. I moved to a new place and need to make some friends now so I can play with more people.
Exploding Kittens should help you make new friends
I am still waiting for my cards, should i do something or just wait?
@Eric, they should make that statement here, on this platform, where ALL backers can see it. I'm not on Facebook, how am I supposed to know?!
Forgive the length of this post.
I just finished an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving you decks. The creative hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily die to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Well said, PoT!
KC folk. I just posted to the site forum with additional info.
I just saw that, PoT. Good timing on my part!
Just been playing a heck of alot of GTA recently and letting my brother have some fun on that and skyrim.
For those who were wondering about how rich the creators would getting from this Kickstarter. An article.
http://www.polygon.com/2015/2/25/8102751/exploding-kittens-kickstarter-rich
No one, that is, except for Kickstarter
After playing a couple dozen games this weekend. I would love a new card type added that would reverse the direction of turn order. So players aren't only attacking the same person.
@Donald. Your request has already been forwarded to the creative team and is under consideration.
That was a big one that came up in our games too.
I got it three times during play testing. They know.
Received my shipment. Thanks for the great game! So much fun...
(=^・ｪ・^=)
(T.N.T()--✹
Wow, now that almost all of the games have been delivered, there're like no comments here!
Nice to see you on here so much, PoT!
And LZ off giving me a chance to catch up a little. Some day! ... *shakes fist*
Just came back from a wedding reception party. Wasn't sure what to expect but brought the game anyway, just in case. I pulled it out, played a game of 9 people and even the spectators had a great time. I LOVE this game!! Thanks guys for running a campaign like it should be run.
Josh, that sounds like the perfect time for this game! This game is perfect for just whipping out at random, unlike some things... (long day, don't ask)
I think we need a compact carrier about the size of just the deck to carry in your pocket or something to have it at the ready. I have a hard case for some weatherproof cards I was thinking about using.
The playtest deck is a good size for just carrying around.
Zem, I was only gone because I was playing Zombicide with my family
And now you're gone, so I can ruin your progress some more.
We won, by the way
Seriously?
You just come back on after awhile
and put up four comments
that could've easily been one?
And just in case, : Powers of Tesla about 8 hours ago
Forgive the length of this post.
I just finished an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving you decks. The creative hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily die to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Has anyone else had a problem where their box has stopped making the meow sound upon opening? Is it powered by battery (in which case I may have a faulty battery) or is it solar via the cat's eye (in which case I may just need to leave the box open to recharge it)?
Gabriele, both. There is a battery, but there's a photosensitive switch that activates the sound.
@Lord Thanks for the reply. So if I leave the box open, would that drain the battery, recharge it, or have no effect on it?
If someone plays an attack card, and there's only exploding kitten cards left, does the next player have to pick up an exploding kitten card twice in a row?
It seems to only work once per exposure, so I don't think leaving it open would have any effect on the battery
Mikey, only if they can defuse it the first time.
I would think leaving it open activates the photosensor the whole time, which uses electricity, but the sound only happens once per exposure. I like to try to keep it closed just to be sure.
Is anyone else disappointed in the quality of the cards? After a handful of plays, the edges of our decks are knicked up and, in and cases, starting to peel apart.
Wow, I'm getting tired of hearing about what a rough time they're having dealing with customers.
This project received $8.7 million dollars in funding. To hear there are only three people handling customer emails doesn't gain sympathy, it makes me angry. HIRE MORE PEOPLE. If you're making a complete hash of shipping and are inundated with customer problems, you screwed up and the way you're handling it is making it worse. I'm not complaining after a couple of hours, I'm complaining about not hearing for over a week. HIRE MORE PEOPLE.
Received my international shipment on the 2nd of August. The game is absolutely amazing! I've had fun every time, and both the regular and NSFW decks are hilarious. The first few rounds were filled with sniggering at the drawing of every new card.
The cards are a little lower quality than I expected—the edges are nicked and peeling after a handful of games, but honestly, I expect poor quality from every Kickstarter I back, and this is no exception. The fulfillment, the fun, the backing of the promise are all better than every single other Kickstarter I have backed.
Count me in for any future project by these guys!
still wainting my decks !! hope to get it soon =)
Here is my unboxing video for Exploding Kittens. Be aware that the super secret surprise is shown!
https://youtu.be/0eYUh8eukmU
If I have not received an email regarding the shipment of the game, should I be concerned? How can I double check to make sure you have the info you need to send my game?
Thanks!
Just got my copy in the UK, thanks!
@Jennifer.
First be sure you've checked ALL of your junk/spam/promotional email folders.
If you use gmail there are more than one junk folder.
If there is nothing there, you can send an email to support@explodingkittens.com in the subject line put something to the effect of "No Shipment Notification".
Be patient. There are three people handling hundreds of emails every day, they are working as fast as they can.
Yesterday I had an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving your decks. The creative team hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily die to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
And remember, most of the money they raised for this campaign went to Kickstarter and production/shipping. Then there are the salaries of people they already have hired to consider. The point is, hiring more people at this point is much easier said than done.
I must say, I find it odd how freely people are willing to spend someone else's money. Especially not knowing how much money that other person has or is likely to get. The number of people that have posted, indicating how happy they are vs. the number of people posting with complaints is staggering, particularly when you take in to account that people who are satisfied, by and large, don't say anything.
Agreed. I think people also need to realize that at this point, Exploding Kittens isn't generating any revenue, so what they got from KS is what they have. They have to lean on that for production, shipping, SWOB, etc. Until they start selling it retail, their 'profits' are going to continue to dwindle. I think they've done an extraordinary job for the size of this project.
Not to mention the fact that in order for it to continue in to the future money has to be expended on research in to new projects, expansion packs, etc...
None of that happens by accident or for free. These people spent nearly a year of their own time and treasure to make this game happen, they deserve a pay day, much of the profit from the Kickstarter is being re-invested in to making something that lives on and goes forward. A self sustaining company means jobs for people, it means success for the creators, and oh, by the way, it means a lot of fun for those of us who like the game. (Not that it matters). Elan is traveling all over, doing his best to keep the buzz going, he's been doing that since the KS campaign started, does everyone remember that he doesn't HAVE a "regular" job other than EK?
Cut them some slack, give 'em a break. You are being heard. You will get what you paid for even if it takes another month or two to figure out what needs to be done. Patience is a virtue.
Those of you asking for help will be helped, we've all been there.
Those of you giving constructive feedback about things that can be improved are being paid attention to and your feedback is valued.
Those if you whining like two year olds will be mocked and then ignored by those of us who spend entirely too much time here trying to help those with legitimate questions..
@PoT lol so true
Got me my kitteh!
https://drive.google.com/file/d/0B54J0YNSYWe0UW9hcG9iTm9uSUU/view…
Congrats, Idle/Wild!
PoT excellent comment on "cool your jets".
However, I do think that the EK team should post an update here on the feed themselves, to let people know "We hear you, we're working on fixing it, please give us a bit of time. The kittens have caused a massive mailslide, and we're inundated, and desperately trying to find solutions." or words to that effect. That might at least stem the tide a bit.
And I don't mean on Facebook, it was a Kickstarter project, so they should make it a Kickstarter update too, so that all backers have the same info.
Those Updates are the main source of news about the Kickstarter projects, and they aren't meant just for good news. Not everyone is in the luxury position of being able to have lunch with the EK team.
I understand that they have invested a lot of time into this project, and I am proud to be a backer of their dream/nightmare (depending on how you look at it), but as a person who hasn't received A) a shipping confirmation email, B) the game, and C) response on my emailed request, I am getting a bit worried.
It would be nice if they took 5 minutes to tell us that they are working on finding solutions in an official Kickstarter Update.
@PoT + infinity
(Do we really spend too much time on here?)
@MadJo, you would be surprised the number of people who never check updates.
I'm not disagreeing with you. I think they could have done an update and possibly post on here, so we could keep reposting it, a few days ago. Just a "hey, shit happened and we're fixing it ASAP".
Finally got a chance to play a few games last night! So much fun! Half the time was spent laughing at the cards! I ended up winning two out of four games. My wife has asked if we can play again tonight! Whoo hoo!
@eric, I know, there are people out there that either forget to look, and it is good that the fans take up the role that EK should do, to inform people who are worried that yes, there will be light at the end of the tunnel. Let's hope it comes soon.
And I hope that the EK team will become genuine millionaires from the game and the expansion packs and offshoots, if the reviews are any judge this game already is a big hit. I don't have any illwill towards them, I'm just feeling left out in the cold, while a lot of others already enjoy the warmth of exploded kittens and goats.
Got my EK game last week all the way over here in Dunedin New Zealand. Last night was the first chance I had to have a game and was impressed big time. Family love it. Great surprise on opening the box, very cool. Cheers
THANK YOU
Anyone from Malaysia/South East Asian region got their yet? the anxiety is killing me!
Got the parcel from the postal office. Best emotions during game unboxing ever! Thank you all a lot! :D
Greeting from Malaysia... Hope my kitties are on its way to papa... I haven't gotten mine too. :(
Got mine in Sweden today, I just love it!
Omg love this . And that unboxing experience omg
Arrived at Portugal!
Arrived last week. Played it a couple times with my friends already. We enjoyed it very much. It is a fun game to play between other games. We don't find it as a game we could spend the whole evening playing, but enjoy it for game night when mixed with other games.
My first game of Kittens was on an airplane at 35,000 feet. I had 3 rows of passengers involved in the game by the time we landed. Everyone was laughing and the flight attendants made several trips to our seats to see if we were OK during the 5 hour flight. First flight in a long time that people wished was longer than it was.
Kittens to abate Flyer Rage!
Should be a bumper sticker.
Amazing job! Got mine real quick; loved playing and the "surprise" inside.
@MadJo, I agree wholeheartedly about the EK team updating the status, especially in light of all comments on here that are apparently not being addressed, many of which could be allayed with a few words in an update. If there is information to share and concerns to address, then an update should be given.
I also agree about communicating here, at KS. Although ultimately EK does need to communicate outside of KS, anything that is relevant to the backers should be posted here, especially when it is update worthy.
Personally, I got the initial email on 7.30 and finally received shipping information on 8.07. Hopefully you'll get your info soon.
I haven't received my game yet :( I'm excited to play though!
...help?
Exploding Kittens team,
From the bottom of my heart and with all my gratitude, I would like to congratulate you for all the effort and love addressed to this small, but explosive game. The details and that awesome surprise you hear the moment you open the box, makes it one of the many great stuff about the game. I went ahead and played with some friends here in my country (Panama). We spent hours laughing, thinking, bluffing, praying & sweating that the bomb wasn't the next card. Once again, thanks for all the effort and for such an amazing game!
Good morning my Corps. And how is everyone today?
@Sarah. Have you received the email from Blackbox with the info regarding your shipment? Have you checked ALL of your spam/junk mail folders?
If you have received the shipping email click the link and see when your shipment is due, if that date is more than 5 to 7 days in the past...
OR
If the answers to the first two questions are, respectively, "no" and "yes".
Send an email to support@explodingkittens.com. In the subject line put "No shipping email", or "Shipment X days overdue". Then in the body of the email explain what's going on. Please keep it as short as possible, they're getting a lot of emails.
If, on the other hand your shipping email is there, and the shipment is less than 3 or 4 days overdue, be patient, give it a bit more time, stuff happens.
I hope this helps.
Good morining PoT!
Morning Kitten Corp. How's the line holding today?
Emailed Blackbox last Monday about my shipment and sent an email to Exploding Kittens Support today. Hope I hear something soon. :/
@GM, all is quiet on the western front...
G' Morning BaKhan, Great Mountain.
All is well here.
@Michael Long. Do not expect a reply soon, perhaps at all from the Exploding Kittens staff. They are swamped right now and working like crazy people to cover everyone having shipping issues. If there is a reason to contact you they will, if not, then probably they won't. They are getting your emails, they are reading your emails, they are taking your issues seriously.
I had lunch with one of the team over the weekend and she asked me to let everyone know, they hear you. They are doing their very best to get this thing covered. But it might take a bit for everyone to get everything simply due to Murphy's law and the nature of stuff.
I still haven't received my shipment. My friends all got theirs more than a week ago. Should I be worried?
ive been slow in looking but i never got a survey email, is there by chance u guys can send a new one cause i would like to get my cards....thanx
@ JamesOwen Ivey Jr. Send an email to support@explodingkittens,com. In the subject line write "Never received survey" In the body of the email tell them where to send your order, and if there is anything else you NEED to know, or let them know. Keep it short, they are swamped with emails.
@Diane De Bernardo. Scroll down about half a page to an earlier comment by me to @Sarah. Everything you need to know is there.
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Got mine and loved it and the surprise inside. Had some friends over during the weekend and played it a bunch with both decks. The only thing I wish was different was the adult deck had a black back instead of red that way you could more easily separate the decks if you needed to when playing with younger kids.
Got mine in Sweden today! I really loved the suprise(s) inside. We'll be playing this at home this weekend for sure :-)
Thank you Elan!
Thank You Elan and the Exploding Kittens Team!
Received my shipment in Finland today, awesome surprise!
Thank you, Elan! Our lives are better because of you!
THAT moment when you open the box!! XD
Elan FTW
@Idle. Congrats on your baby fluffy kitteh! !!! Looks like he's very intelligent.
got a chance to play this game over the weekend with a few people. Easily played 6 games and was funny each time.
as for separating the deck to play for different age groups... maybe next version add a mark on the face of the card for NSFW version. I like the back being one color since you can mix the decks together for big group play.