I just got contact from Blackbox about my shipping misshap, it's about a week or so since I emailed them about it - so for anyone else waiting to hear back, there's hope :)
Lord Zombitten 2015-08-10T14:48:32-04:00
@Rob N: There is a mark on the face of each card. It's in the lower left corner. The NSFW cards say NSFW. The standard cards say 1st edition
Powers of Tesla 2015-08-10T14:51:18-04:00
@greyskye. THANK YOU! It's good to hear that they are making progress and getting back to you.
Candace Cheung 2015-08-10T15:12:19-04:00
Mine has arrived in Canada! And hello to Brad Sergent, I received your custom order letter in my package instead of my own! I know where you live~
Powers of Tesla 2015-08-10T15:16:17-04:00
On Saturday I had an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving your decks. The creative team hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily due to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Scroll down about 16-20 comments for a message from project creator Elan Lee.
Jordan Price 2015-08-10T15:25:57-04:00
Got mine last week. Great game! Just a little disappointed on the number of repeat cards and how safe for work the "NSFW" deck was.
Micah "Zem the Mattress" Philson 2015-08-10T15:30:42-04:00
Did I go all yesterday without posting here? Because I pulled an all-nighter, so that would be weird. Darn you, GTA!!! Why do you have to be so fun?!?! And now we finally got Battle for Middle Earth running again, so even less time here!
Rod "BaKhan" Mitchell 2015-08-10T15:31:29-04:00
@Jordan, um have you read the rules yet? There need to be repeat cards, no repeats, no pairs... and last time I checked, most of the nsfw cards are not safe for my work place, I guess it depends where and with whom you work.
Matthew Frakes 2015-08-10T15:34:15-04:00
Many of my friends have already received their EK more than 10+ days ago all of them got a notification prior to shipping. I have not received a shipping notification from Blackbox. I have checked my spam folder on multiple occasion, no notifications. I have emailed both Blackbox support and EK last ween w/o response. I understand that there is limited people to answer all the emails, so it may take some time for them to get to me, but I thought I'd try here to see if anyone else has any insight.
Thanks,
Matt
Rod "BaKhan" Mitchell 2015-08-10T15:39:09-04:00
@Matt, they are currently being overwhelmed with emails. Best thing to do is just wait, they will get to it as soon as they can!
Rebecca Harkey 2015-08-10T16:16:56-04:00
I got the box, and there was no game in it. Anyone else have that problem?
Roger Mann 2015-08-10T16:21:27-04:00
To all the people saying "calm down, they invested the time to make this game, so chill"...I invested money: Am I not entitled to at least the bare minimum of communication? Or are the EK team exempt from all criticism because they seem cool?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T16:22:03-04:00
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T16:27:06-04:00
@Roger Mann if you would have scrolled down the page, you would have seen the communication in the form of the creator, Elan Lee, right in here in this very comments section.
So I reposted it so you can see it without having to do all the work of scrolling down.
Constructive criticism is always welcome. Whining bitches aren't welcome. And I'm not implying that you are a whiney bitch.
Rod "BaKhan" Mitchell 2015-08-10T16:30:32-04:00
@Roger, I'll bite, what further communication would you like to see? They have acknowledged that the email load they are bearing is huge, and that they are working through it, and they have asked for patience. They let us know that production was happening, when it would be finished, and when it was shipping out. I'm not sure what else you would like to see. If you have already emailed them at support@explodingkittens.com you will get a reply, they are not ignoring you.
Ramon Romo 2015-08-10T16:35:09-04:00
Good news! I have my copy. Everything is allright!! I´m gonna play my first game right now.
Thanks guys!!!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T16:43:44-04:00
Way to throw gasoline on the fire, Ramon.
Teppo Hytönen 2015-08-10T16:45:59-04:00
Yay, got the cards. Too bad no one to play it with :P
Patricia Thundercat Oun 2015-08-10T17:07:17-04:00
To everyone complaining about not getting their rewards yet. I JUST NOW got my survey link.
Rod "BaKhan" Mitchell 2015-08-10T17:14:29-04:00
@Patricia, thanks for posting! There is hope people!
Val Ulicki 2015-08-10T17:27:06-04:00
LOVE this game! Got the deck 8-1. Constructive criticism, the card stock could have been better. After 6=8 rounds there is already noticeable wear. Any chance small stuffed plushies will be coming for some of the card characters? If so, TAKE MY CASH!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T17:30:05-04:00
@Val, we would all be broke if they made plush animals of the ones on the cards, lol.
@Trinkets: I wouldn't...until I actually looked at the cards. Waiting for cards night before I do so...and no telling when that will be. The anticipation of the surprise, and the cards themselves, is killing me.
It's not easy....thankfully I have other things to keep me busy until games night.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T18:56:13-04:00
@GM. Wait a minute. .... you have gotten your decks, but haven't looked at them yet?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T18:57:31-04:00
I mean, I waited 6 days to play, but I cracked them puppies(kittens, lol) open right away!
Tyler Cahoon 2015-08-10T19:18:19-04:00
Haven't received an tracking yet. How do I go about check the status?
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T19:28:12-04:00
@Tyler, this was posted here earlier today by the creator, Elan Lee
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T19:29:41-04:00
Wow, I'm as drunk as my phone usually is!! After a tough day of work, it looks like I over did it on the brandy old fashioneds.
Powers of Tesla 2015-08-10T19:38:47-04:00
@Tyler Cahoon. Send an email to support@explodingkittens.com. In the subject line put "No shipping email", Then in the body of the email explain what's going on. Please keep it as short as possible, they're getting a lot of emails.
I hope this helps.
Lord Zombitten 2015-08-10T19:39:56-04:00
@Trinkets you type amazingly well for one who is as drunk as your phone usually is
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T20:09:19-04:00
@LZ, yeah, I think my drunk phone + drunk me = respectable typing.
Eric 'Trinkets&Nopes' Baumgarten 2015-08-10T20:21:10-04:00
Now it's time to see if my Diablo 3 skills are as good as my typing skills are. Booyah!!
greyskye 2015-08-10T20:41:50-04:00
@Powers of Tesla - yes I was delighted to hear from them!
Question, do you work for the team? Otherwise I find it pretty weird and disappointing that you're the one basically handling Kickstarter customer service and not their social media director (even if you did have a delightful lunch with her) - you're doing an AMAZING job trying to keep fallout over shipping mishaps to minimum, but while I completely admire you, I am disappointed that it feels like the kickstarter otherwise got a bit abandoned after the 30th by Elan Lee and the social media person. I would honestly expect them to be the ones busting chops keeping it updated.
It's certainly possible I missed your appointment of Kitten Service manager, in which case I take back everything I said above and apologize. I hope you're at least getting some kind of kickback for the fantastic full-time job you're doing wrangling us commentators.
Kinks in shipping with a project of this scale are totally expected, but transparent communication goes a long way to making things better. Salut!
greyskye 2015-08-10T20:45:14-04:00
@Rebecca Harkey - I had that exact thing happen to me about 10 days ago. I sent an email in to Blackbox and got a response today asking for specifics (which were included in the first email I sent, but never mind) - hopefully I can report a sealed replacement box soon.
Send them an email, and patiently wait, seems to be the current advice!
And to repost what Élan said very recently:
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Lord Zombitten 2015-08-10T21:49:20-04:00
Greyskye, while Powers of Tesla has been doing a lot of it the last few days, all of us in the Kitten Corps have been doing a lot of the Kickstarter customer service. We don't get paid; we just like to help and have the time to spare. We get the thanks of the EK team for making their lives easier.
Lord Zombitten 2015-08-10T21:50:01-04:00
Creeper! Did you get the secret email I sent you?
greyskye 2015-08-10T22:09:43-04:00
@Lord Zombitten - PofT must just be on my typical time frequency then as it's his name that I usually see when I peep in here :)
Still, I completely applaud all of you pitching in!
I hope however that the EK team grovel & compensate appropriately for the hundreds of hours of service you & others have given, it's very very valuable. Considering the general silence from EK (no official updates etc), without the constant effort of diffusion that the KC have been doing the last 10 days, the shipping mishaps could have had very different results for this project.
Kudos to you lot, really!
Lord Zombitten 2015-08-10T22:10:56-04:00
Thanks, Greyskye.
Jeff Buckner 2015-08-10T22:11:23-04:00
I really should have orders more decks. Like 10 more, because this game is damn fun.
Lord Zombitten 2015-08-10T22:18:35-04:00
Jeff, I know, right? If I had the $350 to spare, I would have ordered ten more sets
Powers of Tesla 2015-08-10T22:35:30-04:00
@greyskye. I am not usually this prolific, or available, but there has been a lot of trouble of late and I am the only one who has had physical proximity to any of the team who is not, in fact, part of the team.
I'm sorry you are dissatisfied with the amount and/or quality of customer support you are receiving, but perhaps you really don't understand the scope or depth of the project, like for instance the fact that it is in very real terms a 24/7 endeavor due to its worldwide participation. The social media director is also the first tier custom support person. Trust me, she is working crazy hours. The team has never spent huge amounts of time here holding individual backers hands and answering their questions. Why? I don't know, maybe they also have lives, maybe they trust that people with access to a credit card are also adult enough to read and follow instructions. I couldn't really tell you. I can tell you they are not turning their backs on anyone, they do not take any of this casually, and they are doing the best they know how, particularly given what they expected this thing to be versus what it turned in to.
If you have sent them an email, they have received it. They may not send you an email in return, but rather will simply try to solve your issue, I don't really know how they are handing that. I do know that they are drowning in emails at the moment. Try to be patient. Try to have faith.
Jeff Buckner 2015-08-11T00:34:23-04:00
Lord zombitten,
Yeah! I didn't buy more because we were strapped for cash at the time, but now that we've played it a few times being limited to 5 is a bit of a pain at parties. Was looking to order another deck but seems you can't do that just yet.�
Eric 'Trinkets&Nopes' Baumgarten 2015-08-11T00:36:04-04:00
@Creeper, I'm not passed out yet. Almosy
Lord Zombitten 2015-08-11T00:45:32-04:00
I gotta say, it's kinda cool to run into another Buckner in here. It's not a very common name in my experience. My last name is Buckner.
Sorry i Disappeared again! Got settled in. I have yet to be able to play my new decks! wah-wah.. saaad. But - am having fun (also stressful) time being a pastry chef. i'm working an insane amount of hours. Hope the kitten corps is doing well. Thanks for keeping people informed.
@greyskye - The twitter account for exploding kittens is quite busy and they respond to many many tweets on a daily basis. As well as other forms of social media, etc.
They're great folks, super busy, and overwhelmed. We're all happy to help! I hope you get your personal response from them soon.
Almosy. :) I was talking to a coworker about how I have a bad habit of passing out like... mid-getting ready for sleep. I've woken up with tv on, lights on, half dressed and holding an english muffin in my hand with two bites. Because i'm a classy lady. Have also woken up to my shoes in the sink....so...
Lord Zombitten 2015-08-11T01:08:20-04:00
Yay! That's the sort of party I get to look forward to. I start being the lab manager on the 24th.
Hiya Mitchell - Did you try opening it in the sunlight? that can help it. I hope it's not entirely broken!
Lord Zombitten 2015-08-11T01:26:06-04:00
Really, though, I'm much more focused on learning how to do my new job. The current manager has been manager longer than gis predecessors, and he's only been doing it for just over three years. I want to beat his record, but I'll certainly have my work cut out for me.
I understand. I'm going through this stress of wanting to prove myself worthy of the job, but still learning the kitchen, trying new recipes, etc. I think i'm putting more pressure on myself than necessary, but i just want to do a good job!!
awhhh. it's ok. I was watching them all when he first started. Then I got too busy! :(
Lord Zombitten 2015-08-11T01:38:13-04:00
I got too busy about the time he started. It's only going to get worse. I still need to find time to finish editing my book, but can't seem to do that.
For those who may have missed Elan's comment -
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Lord Zombitten 2015-08-11T01:40:42-04:00
I agree. Good night
C.F. "The Ex-President" Heyns 2015-08-11T02:59:50-04:00
Morning Kittens!
Clement Hau 2015-08-11T03:39:06-04:00
Just received the game here in Hong Kong. When I showed the game to a colleague of mine, she literally screamed as she was caught by SURPRISE. I couldn't stop laughing.
Can't wait to play the game! Thanks!
Peter Cizek 2015-08-11T03:59:20-04:00
I got it! Its awesome!!!!! Thanks Mnau
Adrienne 2015-08-11T04:34:57-04:00
Super happy to have my package and grateful that this project delivered everything it promised.
Jan Paulsson 2015-08-11T04:54:37-04:00
Just got mine, and holy shit guys. Above and beyond on the packaging ^_^
Robbana87 2015-08-11T06:26:47-04:00
Found mine in my mailbox today. Really nice box and cool surprise
Eric 'Trinkets&Nopes' Baumgarten 2015-08-11T08:27:20-04:00
Good morning all!
Rod "BaKhan" Mitchell 2015-08-11T08:44:25-04:00
Good morning Trinkets!
Rod "BaKhan" Mitchell 2015-08-11T08:44:56-04:00
@LZ, congrats! I knew you'd get it!
Powers of Tesla 2015-08-11T08:51:19-04:00
Good morning all.
Richard Young 2015-08-11T09:04:11-04:00
Really hoping to get mine by Friday :)
Rod "BaKhan" Mitchell 2015-08-11T09:09:10-04:00
Good morning PoT!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-11T09:18:54-04:00
Howdy BaKhan, how I'd your dog doing?
Howdy PoT.
@Richard, so do I.
Rod "BaKhan" Mitchell 2015-08-11T09:29:27-04:00
@Trinkets, he's healing up well! I felt so bad having to take him in for a second surgery after only three weeks, but it needed to be done. He will get the stiches out next week and hopefully start his first round of chemo. I just want to give him the best chance at life that I can. He's always been there for me, the least I can do is return the favor. If he wouldn't have done so well with the first one, I wouldn't have done this one. But, he did, and so now hopefully we can move on. Oh, and for the record, he didn't even flinch at the surprise, he was all like, I know thats not a real cat!
David Molin 2015-08-11T09:36:53-04:00
Got my package today, love the little surprise that followed!
Powers of Tesla 2015-08-11T09:45:48-04:00
This is for those of you who like to travel, or want to travel, or want to like to travel, but hate lugging luggage through airports.
Hi I moved in August and just remembered I never got your package... how can I change the address? (It's a couple of streets away so don't panic)
Thanks!
Eric 'Trinkets&Nopes' Baumgarten 2015-08-11T10:51:46-04:00
Morning @GM.
@BaKhan, glad to hear things sounding good for the ol' poochie
Eric 'Trinkets&Nopes' Baumgarten 2015-08-11T10:57:28-04:00
@Lupin,
For those who may have missed Elan's comment -
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Also, this might be just as applicable.
. Send an email to support@explodingkittens.com. In the subject line put "Help, I just Moved", Then in the body of the email explain what's going on. Please keep it as short as possible, they're getting a lot of emails.
I hope this helps.
Just make sure you are very specific in tour subject. That way they can get it fixed quickly.
Blarg, I can't wait until December. Get a new messenger bag at that time.
Anna 2015-08-11T11:51:17-04:00
Day 11. Still no Kittens. I'm starting to get the shakes. The USPS is on my "to be cursed" list.
(Yes I've emailed the correct parties. Still sucks that the package was delivered the day AFTER I turned my keys in and my lease ended. And that mail forwarding failed.)
Rod "BaKhan" Mitchell 2015-08-11T11:52:25-04:00
@Anna, sorry to hear that! Hopefully it gets fixed up for you soon!
3 sets just arrived! MeWow!
I just got contact from Blackbox about my shipping misshap, it's about a week or so since I emailed them about it - so for anyone else waiting to hear back, there's hope :)
@Rob N: There is a mark on the face of each card. It's in the lower left corner. The NSFW cards say NSFW. The standard cards say 1st edition
@greyskye. THANK YOU! It's good to hear that they are making progress and getting back to you.
Mine has arrived in Canada! And hello to Brad Sergent, I received your custom order letter in my package instead of my own! I know where you live~
On Saturday I had an extended lunch and conversation with the effervescent and delightful Bella, social media director of the EK team.
Fear not those of you with problems/troubles/challenges with receiving your decks. The creative team hears your cries of woe! They are receiving hundreds of emails daily, MANY from the same people multiple times a day. Most of those say things like "I emailed you 3 hours ago and I haven't heard back yet, what's going on?" Or words to that effect, although not necessarily so politely worded.
There are three people handling emails before kicking them up the line to Elan, Shane or Matt when required. Again THREE PEOPLE are handling the entire email load. Back off a little, give them some space and some time. Be patient. The team is committed to getting every single backer every single thing they have paid for and they will not rest until everything they can do has been done. They are working insane hours (primarily due to the worldwide nature of the phenomenon that is Exploding Kittens. Many of the emails they are getting are from people for whom English is not their primary OR secondary language. They are trying.
Again, patience. As long as you are sending your emails to the correct address they are being read and when time allows they are being responded to. Sending multiple emails saying the exact same things, or asking why you haven't heard anything back yet is not helping you or them. Cool your jets.
Scroll down about 16-20 comments for a message from project creator Elan Lee.
Got mine last week. Great game! Just a little disappointed on the number of repeat cards and how safe for work the "NSFW" deck was.
Did I go all yesterday without posting here? Because I pulled an all-nighter, so that would be weird. Darn you, GTA!!! Why do you have to be so fun?!?! And now we finally got Battle for Middle Earth running again, so even less time here!
@Jordan, um have you read the rules yet? There need to be repeat cards, no repeats, no pairs... and last time I checked, most of the nsfw cards are not safe for my work place, I guess it depends where and with whom you work.
Many of my friends have already received their EK more than 10+ days ago all of them got a notification prior to shipping. I have not received a shipping notification from Blackbox. I have checked my spam folder on multiple occasion, no notifications. I have emailed both Blackbox support and EK last ween w/o response. I understand that there is limited people to answer all the emails, so it may take some time for them to get to me, but I thought I'd try here to see if anyone else has any insight.
Thanks,
Matt
@Matt, they are currently being overwhelmed with emails. Best thing to do is just wait, they will get to it as soon as they can!
I got the box, and there was no game in it. Anyone else have that problem?
To all the people saying "calm down, they invested the time to make this game, so chill"...I invested money: Am I not entitled to at least the bare minimum of communication? Or are the EK team exempt from all criticism because they seem cool?
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
@Roger Mann if you would have scrolled down the page, you would have seen the communication in the form of the creator, Elan Lee, right in here in this very comments section.
So I reposted it so you can see it without having to do all the work of scrolling down.
Constructive criticism is always welcome. Whining bitches aren't welcome. And I'm not implying that you are a whiney bitch.
@Roger, I'll bite, what further communication would you like to see? They have acknowledged that the email load they are bearing is huge, and that they are working through it, and they have asked for patience. They let us know that production was happening, when it would be finished, and when it was shipping out. I'm not sure what else you would like to see. If you have already emailed them at support@explodingkittens.com you will get a reply, they are not ignoring you.
Good news! I have my copy. Everything is allright!! I´m gonna play my first game right now.
Thanks guys!!!
Way to throw gasoline on the fire, Ramon.
Yay, got the cards. Too bad no one to play it with :P
To everyone complaining about not getting their rewards yet. I JUST NOW got my survey link.
@Patricia, thanks for posting! There is hope people!
LOVE this game! Got the deck 8-1. Constructive criticism, the card stock could have been better. After 6=8 rounds there is already noticeable wear. Any chance small stuffed plushies will be coming for some of the card characters? If so, TAKE MY CASH!
@Val, we would all be broke if they made plush animals of the ones on the cards, lol.
@Trinkets: I wouldn't...until I actually looked at the cards. Waiting for cards night before I do so...and no telling when that will be. The anticipation of the surprise, and the cards themselves, is killing me.
Wow, GM! I wouldn't be able to do that
It's not easy....thankfully I have other things to keep me busy until games night.
@GM. Wait a minute. .... you have gotten your decks, but haven't looked at them yet?
I mean, I waited 6 days to play, but I cracked them puppies(kittens, lol) open right away!
Haven't received an tracking yet. How do I go about check the status?
@Tyler, this was posted here earlier today by the creator, Elan Lee
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Wow, I'm as drunk as my phone usually is!! After a tough day of work, it looks like I over did it on the brandy old fashioneds.
@Tyler Cahoon. Send an email to support@explodingkittens.com. In the subject line put "No shipping email", Then in the body of the email explain what's going on. Please keep it as short as possible, they're getting a lot of emails.
I hope this helps.
@Trinkets you type amazingly well for one who is as drunk as your phone usually is
@LZ, yeah, I think my drunk phone + drunk me = respectable typing.
Now it's time to see if my Diablo 3 skills are as good as my typing skills are. Booyah!!
@Powers of Tesla - yes I was delighted to hear from them!
Question, do you work for the team? Otherwise I find it pretty weird and disappointing that you're the one basically handling Kickstarter customer service and not their social media director (even if you did have a delightful lunch with her) - you're doing an AMAZING job trying to keep fallout over shipping mishaps to minimum, but while I completely admire you, I am disappointed that it feels like the kickstarter otherwise got a bit abandoned after the 30th by Elan Lee and the social media person. I would honestly expect them to be the ones busting chops keeping it updated.
It's certainly possible I missed your appointment of Kitten Service manager, in which case I take back everything I said above and apologize. I hope you're at least getting some kind of kickback for the fantastic full-time job you're doing wrangling us commentators.
Kinks in shipping with a project of this scale are totally expected, but transparent communication goes a long way to making things better. Salut!
@Rebecca Harkey - I had that exact thing happen to me about 10 days ago. I sent an email in to Blackbox and got a response today asking for specifics (which were included in the first email I sent, but never mind) - hopefully I can report a sealed replacement box soon.
Send them an email, and patiently wait, seems to be the current advice!
Hi kittens!
@trinkets -you may be passed out by now- but I applaud your drunk typing+drunk phone commentary
And to repost what Élan said very recently:
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Greyskye, while Powers of Tesla has been doing a lot of it the last few days, all of us in the Kitten Corps have been doing a lot of the Kickstarter customer service. We don't get paid; we just like to help and have the time to spare. We get the thanks of the EK team for making their lives easier.
Creeper! Did you get the secret email I sent you?
@Lord Zombitten - PofT must just be on my typical time frequency then as it's his name that I usually see when I peep in here :)
Still, I completely applaud all of you pitching in!
I hope however that the EK team grovel & compensate appropriately for the hundreds of hours of service you & others have given, it's very very valuable. Considering the general silence from EK (no official updates etc), without the constant effort of diffusion that the KC have been doing the last 10 days, the shipping mishaps could have had very different results for this project.
Kudos to you lot, really!
Thanks, Greyskye.
I really should have orders more decks. Like 10 more, because this game is damn fun.
Jeff, I know, right? If I had the $350 to spare, I would have ordered ten more sets
@greyskye. I am not usually this prolific, or available, but there has been a lot of trouble of late and I am the only one who has had physical proximity to any of the team who is not, in fact, part of the team.
I'm sorry you are dissatisfied with the amount and/or quality of customer support you are receiving, but perhaps you really don't understand the scope or depth of the project, like for instance the fact that it is in very real terms a 24/7 endeavor due to its worldwide participation. The social media director is also the first tier custom support person. Trust me, she is working crazy hours. The team has never spent huge amounts of time here holding individual backers hands and answering their questions. Why? I don't know, maybe they also have lives, maybe they trust that people with access to a credit card are also adult enough to read and follow instructions. I couldn't really tell you. I can tell you they are not turning their backs on anyone, they do not take any of this casually, and they are doing the best they know how, particularly given what they expected this thing to be versus what it turned in to.
If you have sent them an email, they have received it. They may not send you an email in return, but rather will simply try to solve your issue, I don't really know how they are handing that. I do know that they are drowning in emails at the moment. Try to be patient. Try to have faith.
Lord zombitten,
Yeah! I didn't buy more because we were strapped for cash at the time, but now that we've played it a few times being limited to 5 is a bit of a pain at parties. Was looking to order another deck but seems you can't do that just yet.�
@Creeper, I'm not passed out yet. Almosy
I gotta say, it's kinda cool to run into another Buckner in here. It's not a very common name in my experience. My last name is Buckner.
Sorry i Disappeared again! Got settled in. I have yet to be able to play my new decks! wah-wah.. saaad. But - am having fun (also stressful) time being a pastry chef. i'm working an insane amount of hours. Hope the kitten corps is doing well. Thanks for keeping people informed.
@greyskye - The twitter account for exploding kittens is quite busy and they respond to many many tweets on a daily basis. As well as other forms of social media, etc.
They're great folks, super busy, and overwhelmed. We're all happy to help! I hope you get your personal response from them soon.
Almosy. :) I was talking to a coworker about how I have a bad habit of passing out like... mid-getting ready for sleep. I've woken up with tv on, lights on, half dressed and holding an english muffin in my hand with two bites. Because i'm a classy lady. Have also woken up to my shoes in the sink....so...
Yay! That's the sort of party I get to look forward to. I start being the lab manager on the 24th.
huzzah! and i got the email LZ! thanks!
You're welcome
How are the rest of the zombitten family?
They're doing well, mostly. Mrs LZ is excited about her mom moving here from DC this weekend.
are you as excited?
I'm happy that she's happy....
good enough!
Ya got the game finally after a few shipping mishaps. However a bit bummed the super secret surprise in my game box was broken on delivery :(.
Hiya Mitchell - Did you try opening it in the sunlight? that can help it. I hope it's not entirely broken!
Really, though, I'm much more focused on learning how to do my new job. The current manager has been manager longer than gis predecessors, and he's only been doing it for just over three years. I want to beat his record, but I'll certainly have my work cut out for me.
I understand. I'm going through this stress of wanting to prove myself worthy of the job, but still learning the kitchen, trying new recipes, etc. I think i'm putting more pressure on myself than necessary, but i just want to do a good job!!
and i'm trying to get used to waking up early. Oof.
sidebar - Everytime I hear "Jump in the Line" I have stop-motion flashbacks. :)
I totally understand both sentiments. I've gotten better at getting up early, but I've had the last six months to practice.
I still can't believe how quickly you pulled that off. That was amazing!
I need to catch up on Uncle Bruce's story time!
I've been a bad zombie kitty... I've never seen any of them :-(
awhhh. it's ok. I was watching them all when he first started. Then I got too busy! :(
I got too busy about the time he started. It's only going to get worse. I still need to find time to finish editing my book, but can't seem to do that.
on that note - it's sleepy time.
For those who may have missed Elan's comment -
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
I agree. Good night
Morning Kittens!
Just received the game here in Hong Kong. When I showed the game to a colleague of mine, she literally screamed as she was caught by SURPRISE. I couldn't stop laughing.
Can't wait to play the game! Thanks!
I got it! Its awesome!!!!! Thanks Mnau
Super happy to have my package and grateful that this project delivered everything it promised.
Just got mine, and holy shit guys. Above and beyond on the packaging ^_^
Found mine in my mailbox today. Really nice box and cool surprise
Good morning all!
Good morning Trinkets!
@LZ, congrats! I knew you'd get it!
Good morning all.
Really hoping to get mine by Friday :)
Good morning PoT!
Howdy BaKhan, how I'd your dog doing?
Howdy PoT.
@Richard, so do I.
@Trinkets, he's healing up well! I felt so bad having to take him in for a second surgery after only three weeks, but it needed to be done. He will get the stiches out next week and hopefully start his first round of chemo. I just want to give him the best chance at life that I can. He's always been there for me, the least I can do is return the favor. If he wouldn't have done so well with the first one, I wouldn't have done this one. But, he did, and so now hopefully we can move on. Oh, and for the record, he didn't even flinch at the surprise, he was all like, I know thats not a real cat!
Got my package today, love the little surprise that followed!
This is for those of you who like to travel, or want to travel, or want to like to travel, but hate lugging luggage through airports.
https://www.kickstarter.com/projects/1118911480/modobag-changing-the-way-the-world-travels…
Thanks, BaKhan
Morning kittens.
Good morning GM!
Hi I moved in August and just remembered I never got your package... how can I change the address? (It's a couple of streets away so don't panic)
Thanks!
Morning @GM.
@BaKhan, glad to hear things sounding good for the ol' poochie
@Lupin,
For those who may have missed Elan's comment -
Creator Elan Lee about 4 hours ago
Hey guys!
Over the past week we've shipped out hundreds of thousands of boxes. There's even more on the way, but with quantity like that comes issues that we need to get fixed so we're still working as hard as we can to help you!
If you're one of the people who is having a problem with your order, please write us at support@explodingkittens.com so we can take care of you.
Help us help you get your Exploding Kittens ASAP!
(Then I'm going to treat myself to a nap)
Elan
Also, this might be just as applicable.
. Send an email to support@explodingkittens.com. In the subject line put "Help, I just Moved", Then in the body of the email explain what's going on. Please keep it as short as possible, they're getting a lot of emails.
I hope this helps.
Just make sure you are very specific in tour subject. That way they can get it fixed quickly.
Blarg, I can't wait until December. Get a new messenger bag at that time.
Day 11. Still no Kittens. I'm starting to get the shakes. The USPS is on my "to be cursed" list.
(Yes I've emailed the correct parties. Still sucks that the package was delivered the day AFTER I turned my keys in and my lease ended. And that mail forwarding failed.)
@Anna, sorry to hear that! Hopefully it gets fixed up for you soon!